Werkstudent (m/w/d) | Technische Notfallhotline | Medizintechnik

ZOLL Medical
Cologne
Workplace: HybridPart timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Patience","Learning agility","Teamwork"]

Support technical hotline operations by acting as the first contact for field staff after patient care. Validate and complete patient data in the CRM (MS Dynamics), and provide phone guidance to patients on using the LifeVest. Help coordinate retrieval and booking of LifeVest components, monitor and confirm data transfers, and assist with creating and evaluating related statistics. Contribute to life-saving healthcare support within the Cardiac Management Solutions team.

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FursaFursa
ZOLL Medical
ZOLL Medical
1 month ago

Werkstudent (m/w/d) | Technische Notfallhotline | Medizintechnik

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support technical hotline operations by acting as the first contact for field staff after patient care. Validate and complete patient data in the CRM (MS Dynamics), and provide phone guidance to patients on using the LifeVest. Help coordinate retrieval and booking of LifeVest components, monitor and confirm data transfers, and assist with creating and evaluating related statistics. Contribute to life-saving healthcare support within the Cardiac Management Solutions team.
Location: Cologne
Workplace: Hybrid
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as first point of contact for field staff after patient care.
  • •Check and complete incoming patient data in the CRM system (MS Dynamics).
  • •Provide phone advice to patients regarding general LifeVest usage questions.
  • •Support the retrieval and booking of LifeVest components.
  • •Contact stakeholders to verify data transfers and help create and analyze statistics.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Enrolled student (ideally with background in medicine, healthcare, communication, business administration, media, humanities or social sciences).
  • •Interest in medical technology and a meaningful role in the healthcare environment.
  • •Empathy, patience, and enjoyment of phone communication with patients and stakeholders.
  • •Strong willingness to learn, basic technical understanding, and self-initiative.
  • •Availability for at least two days per week for 15–20 hours.
Experience:MedtechHealthcare
Skills:CommunicationEmpathyPatienceLearning agilityTeamwork
Tech Stack:MS DynamicsCRM

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn