Customer Service Representatives

Sutherland
United States
Workplace: HybridFull timeUSD 20.5 - 20.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Multi-tasking","Problem-solving","Goal-oriented","Adaptability"]

Serve customers for a public utility client in a 24/7 environment, handling inquiries while collaborating with a dedicated leadership team. This hybrid role (2 days work from home, 3 days onsite) emphasizes excellent verbal and written communication, strong multitasking, and full availability for various shifts, including at least one weekend day. Use Microsoft Office and follow customer service processes with a focus on problem-solving and meeting goals.

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FursaFursa
Sutherland
Sutherland
12 hours ago

Customer Service Representatives

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve customers for a public utility client in a 24/7 environment, handling inquiries while collaborating with a dedicated leadership team. This hybrid role (2 days work from home, 3 days onsite) emphasizes excellent verbal and written communication, strong multitasking, and full availability for various shifts, including at least one weekend day. Use Microsoft Office and follow customer service processes with a focus on problem-solving and meeting goals.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support customers for a public utility client across a 24/7 operation.
  • •Handle customer inquiries while maintaining call quality and responsiveness.
  • •Work hybrid between home and the onsite center location.
  • •Work various shifts with full availability, including weekend coverage.
  • •Solve problems and meet customer service goals while following team processes.

Pay and Benefits

Salary: USD 20.5 hourly
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Full-time availability and ability to work various shifts, including at least one weekend day.
  • •Familiarity with Microsoft Office.
  • •Experienced in customer service with strong multi-tasking skills.
  • •High school diploma or equivalent.
Experience:TelecommunicationsPublic utilities
Skills:CommunicationMulti-taskingProblem-solvingGoal-orientedAdaptability
Languages:English
Tech Stack:Microsoft Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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