IT Technical Support Coordinator - Brisbane

DP World
Australia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Automation mindset","People skills","Shift left mindset","Incident ownership"]

Serve as the go-to end-user technology support for DP World at the Fisherman Island Terminal, handling device and systems troubleshooting, configuration, and incident resolution. Work with the wider IT team within Regional IT processes, SLAs, and IT policy, supporting ITSM change management and investigating escalated issues. Join a 24x7 after-hours rotation for critical incidents, balancing phone support and on-site response when needed.

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FursaFursa
DP World
DP World
2 days ago

IT Technical Support Coordinator - Brisbane

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the go-to end-user technology support for DP World at the Fisherman Island Terminal, handling device and systems troubleshooting, configuration, and incident resolution. Work with the wider IT team within Regional IT processes, SLAs, and IT policy, supporting ITSM change management and investigating escalated issues. Join a 24x7 after-hours rotation for critical incidents, balancing phone support and on-site response when needed.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide end-user technology support, troubleshooting, and device/system management for staff at the Terminal.
  • •Follow regional IT processes, SLAs, standards, and approved system administration practices and global/regional IT policy.
  • •Support ITSM functions, including the Change Management process.
  • •Manage high-priority incidents end to end and investigate escalated issues to resolve within SLA.
  • •Join a 24x7 after-hours rotation for critical incidents, including phone support and occasional on-site attendance and working at heights to support Mobile Computer Terminals.

Key Requirements

  • •At least a year in an EUC support role, with logistics/supply chain exposure as a bonus.
  • •Solid desktop and infrastructure support experience with strong troubleshooting skills.
  • •Experience automating repetitive tasks.
  • •Comfort working in an ITIL-aligned environment (Incident, Change, Problem) and supporting continuous improvement.
  • •Hands-on experience with Windows, Active Directory, Office 365, and remote access tools (ManageEngine), plus confidence with ServiceNow or similar ITSM tools (PowerShell/scripting a plus).
Experience:LogisticsSupply chain
Skills:TroubleshootingAutomation mindsetPeople skillsShift left mindsetIncident ownership
Languages:English
Tech Stack:WindowsActive DirectoryOffice 365SOE/MOE buildsManageEngineServiceNowITILITSMPowerShell

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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