Scale AI

3 days ago

Enablement Manager (Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own the full support enablement lifecycle, building onboarding curricula and continuously improving training for Support Specialists. Lead coaching and development across tiers, partnering with Team Managers and SMEs to close skill gaps. Run a consistent, fair QA program with scorecards, calibration, audits, and reporting, and maintain the support knowledge base as a single source of truth. Lead a small Enablement and QA team and deliver measurable improvements to ramp velocity and quality metrics.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Own the enablement function end to end by assessing gaps, prioritizing initiatives, and driving them to completion within scope agreed with the Regional Manager.
•Design, build, and continuously improve structured onboarding for new Support Specialists based on current workflows, tools, and contributor-experience standards.
•Build and maintain ongoing training across tiers and partner with Team Managers to close skill gaps with targeted interventions.
•Own the QA program, including scorecard design, calibration, audits, and reporting, ensuring consistent, fair, actionable feedback with cited sources.
•Lead and develop a small team of Enablement and QA Specialists, align training and quality initiatives cross-functionally, and track enablement and quality metrics.

Key Requirements

•4–6 years in enablement, training, L&D, or instructional design, with 2+ years leading or managing a team.
•Proven experience building and scaling training programs from the ground up with measurable, lasting results in a fast-paced tech or operations environment.
•Expert instructional design and curriculum development with the ability to assess complex process gaps and lead organizational change.
•Exceptional written and verbal English with the ability to influence stakeholders at all levels.
•Proficiency with Zendesk, Slack, and Google Workspace, plus hands-on experience with LMS and QA/scorecard tooling.

Experience:4-6 years

Skills:Self-directedHigh ownershipPrecise executionStakeholder influence

Languages:EnglishSpanish

Tech Stack:ZendeskSlackGoogle WorkspaceLMSRedashSnowflake

Company Brief

Scale AI

Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn

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Scale AI

3 days ago

Enablement Manager (Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Own the enablement function end to end by assessing gaps, prioritizing initiatives, and driving them to completion within scope agreed with the Regional Manager.
•Design, build, and continuously improve structured onboarding for new Support Specialists based on current workflows, tools, and contributor-experience standards.
•Build and maintain ongoing training across tiers and partner with Team Managers to close skill gaps with targeted interventions.
•Own the QA program, including scorecard design, calibration, audits, and reporting, ensuring consistent, fair, actionable feedback with cited sources.
•Lead and develop a small team of Enablement and QA Specialists, align training and quality initiatives cross-functionally, and track enablement and quality metrics.

Key Requirements

•4–6 years in enablement, training, L&D, or instructional design, with 2+ years leading or managing a team.
•Proven experience building and scaling training programs from the ground up with measurable, lasting results in a fast-paced tech or operations environment.
•Expert instructional design and curriculum development with the ability to assess complex process gaps and lead organizational change.
•Exceptional written and verbal English with the ability to influence stakeholders at all levels.
•Proficiency with Zendesk, Slack, and Google Workspace, plus hands-on experience with LMS and QA/scorecard tooling.

Experience:4-6 years

Skills:Self-directedHigh ownershipPrecise executionStakeholder influence

Languages:EnglishSpanish

Tech Stack:ZendeskSlackGoogle WorkspaceLMSRedashSnowflake

Company Brief

Scale AI

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn