Wise

1 day ago

Technical Support Engineer (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide 24/7 technical support for Wise Platform API customers in APAC, helping partners resolve issues through queues and escalating critical cases via phone or video. Build deep expertise in Wise APIs and SWIFT-related capabilities, troubleshoot REST API behavior, interpret logs, and investigate data. Take ownership of complex incidents, collaborate with engineering and commercial teams, and share product feedback and trends to improve reliability for integrations.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support API customers across different support channels and time zones, primarily via email queues and sometimes via phone or video for critical issues.
•Develop deep expertise in Wise API and SWIFT products and understand how partners integrated with Wise Platform.
•Troubleshoot and solve partner-reported issues, working independently and with engineering and commercial stakeholders.
•Act as a first responder and handle complex support ownership, including major incidents.
•Contribute product feedback to engineering and share knowledge and issue trends to drive proactive improvements.

Pay and Benefits

Salary: SGD 6,500 - 8,300 monthly

Key Requirements

•Experience in a technical support engineering role for an API product in an enterprise environment
•Strong ability to test and troubleshoot REST APIs and understand API documentation
•Ability to communicate complex technical concepts to non-technical audiences
•Experience and willingness to be on call outside normal working hours (compensated)
•Familiarity with incident management processes

Experience:FintechPayments

Skills:CommunicationPrioritizationProblem-solvingStakeholder managementIncident response

Languages:English

Tech Stack:REST APIsAPIWebhookSWIFTLogsDatabasesPythonJavaScript

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 day ago

Technical Support Engineer (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support API customers across different support channels and time zones, primarily via email queues and sometimes via phone or video for critical issues.
•Develop deep expertise in Wise API and SWIFT products and understand how partners integrated with Wise Platform.
•Troubleshoot and solve partner-reported issues, working independently and with engineering and commercial stakeholders.
•Act as a first responder and handle complex support ownership, including major incidents.
•Contribute product feedback to engineering and share knowledge and issue trends to drive proactive improvements.

Pay and Benefits

Salary: SGD 6,500 - 8,300 monthly

Key Requirements

•Experience in a technical support engineering role for an API product in an enterprise environment
•Strong ability to test and troubleshoot REST APIs and understand API documentation
•Ability to communicate complex technical concepts to non-technical audiences
•Experience and willingness to be on call outside normal working hours (compensated)
•Familiarity with incident management processes

Experience:FintechPayments

Skills:CommunicationPrioritizationProblem-solvingStakeholder managementIncident response

Languages:English

Tech Stack:REST APIsAPIWebhookSWIFTLogsDatabasesPythonJavaScript

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor