Vice President, Enterprise Account Management

Keeper Security
United States
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Analytical skills","Cross-functional collaboration","Customer-centric mindset"]

Lead enterprise account management strategy to drive revenue retention, customer expansion, renewals, upsell, cross-sell, and long-term growth across a global enterprise base. Build and scale a high-performing organization, establish scalable operating rhythms and forecasting standards, and strengthen the customer renewal engine. Develop executive relationships, partner cross-functionally with Sales, Customer Success, Support, and Marketing, and monitor key metrics to improve customer health, product adoption, and net revenue retention.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Keeper Security
Keeper Security
2 months ago

Vice President, Enterprise Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead enterprise account management strategy to drive revenue retention, customer expansion, renewals, upsell, cross-sell, and long-term growth across a global enterprise base. Build and scale a high-performing organization, establish scalable operating rhythms and forecasting standards, and strengthen the customer renewal engine. Develop executive relationships, partner cross-functionally with Sales, Customer Success, Support, and Marketing, and monitor key metrics to improve customer health, product adoption, and net revenue retention.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Develop and execute an enterprise account management strategy to drive retention, expansion, renewals, upsell, and cross-sell across enterprise customers.
  • •Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement and team success.
  • •Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices.
  • •Generate incremental bookings through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio.
  • •Manage strategic enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid Leave

Key Requirements

  • •7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership, with a track record of exceeding retention and expansion targets.
  • •Experience selling or expanding privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions.
  • •Proven ability to develop and execute strategic enterprise account management plans and renewal/expansion best practices at scale.
  • •People management experience and a passion for attracting, developing, coaching, and retaining high-performing account management talent.
  • •Strong knowledge of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices (Salesforce experience preferred).
Experience:7+ yearsEnterprise SaaSCybersecurityPrivileged access managementIdentity and access management
Education:Bachelor's in business administration, marketing, operations, or a related field
Skills:LeadershipCommunicationAnalytical skillsCross-functional collaborationCustomer-centric mindset
Languages:English
Tech Stack:SalesforceCRM

Eligibility

Nationality:US National

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn