Customer Success Manager

UpGuard
Sydney, Brisbane, Melbourne
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Articulate communication","Listening","Customer advocacy","Cross-functional collaboration","Organizational skills","Curiosity"]

Own the end-to-end customer onboarding and ongoing success lifecycle for UpGuard’s Cyber Risk Posture Management platform. Lead customer interactions to identify pain points, mitigate risks using UpGuard technology, and drive adoption through success plans, training, and proactive check-ins. Translate customer requirements into tailored solutions aligned to their risk management frameworks, monitor customer health, and collaborate with cross-functional partners to surface insights and expansion opportunities.

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UpGuard
UpGuard
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end customer onboarding and ongoing success lifecycle for UpGuard’s Cyber Risk Posture Management platform. Lead customer interactions to identify pain points, mitigate risks using UpGuard technology, and drive adoption through success plans, training, and proactive check-ins. Translate customer requirements into tailored solutions aligned to their risk management frameworks, monitor customer health, and collaborate with cross-functional partners to surface insights and expansion opportunities.
Location: Sydney, Brisbane, Melbourne
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Onboard and manage customers to help them effectively use UpGuard and meet their goals.
  • •Provide success plans, customer-specific training, and organize regular check-in calls.
  • •Engage customers early and frequently to drive adoption from day one through deployment.
  • •Monitor customer health and intervene with proactive education when customers aren’t achieving expected value.
  • •Advocate for customers and share insights, risks, and issue-resolution updates with cross-functional partners to support expansion and cross-sell opportunities.

Pay and Benefits

Perks:Lifestyle SubsidyRemote WorkLearning BudgetPaid LeaveParental LeaveEquipmentAi Subscriptions

Key Requirements

  • •2+ years of experience in customer success, project management, or account management.
  • •An understanding of cyber risk management or risk management frameworks.
  • •Experience building and supporting scalable customer relationships.
  • •Strong organizational skills, including maintaining and creating documentation and processes.
  • •High proficiency in English (written and spoken).
Experience:2+ yearsCustomer successCyber risk managementRisk management
Skills:Articulate communicationListeningCustomer advocacyCross-functional collaborationOrganizational skillsCuriosity
Languages:English
Tech Stack:Agentic AIGenerative AIChurnZeroGainSightHubSpotSalesforceAPIs

Company Brief

UpGuard
Provides cybersecurity solutions including risk ratings, third-party vendor risk management, and data breach detection to help organizations assess and reduce cyber risk across their digital supply chain.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn