Customer Service Specialist

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Active listening","Attention to detail"]

On-site role in Alexandria delivering exceptional customer support. You will handle inquiries, resolve issues, and maintain high customer satisfaction through efficient, empathetic interactions, tailored solutions, and professional communication. You’ll contribute to a positive customer experience by actively listening, solving problems, and using CRM tools in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
3 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

On-site role in Alexandria delivering exceptional customer support. You will handle inquiries, resolve issues, and maintain high customer satisfaction through efficient, empathetic interactions, tailored solutions, and professional communication. You’ll contribute to a positive customer experience by actively listening, solving problems, and using CRM tools in a fast-paced environment.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.
  • •Deliver exceptional customer support and resolve inquiries.
  • •Maintain high levels of customer satisfaction through proactive problem-solving.

Key Requirements

  • •Fluency in English (B2/C1) is a MUST
  • •Strong skills in Customer Service and Customer Support
  • •Proven ability to enhance Customer Satisfaction and Customer Experience
  • •Problem-solving, active listening, and attention to detail
  • •Experience in a customer-facing role and familiarity with CRM tools
Experience:TelecommunicationsCustomer service
Skills:CommunicationEmpathyProblem-solvingActive listeningAttention to detail
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor