Account Manager - French Speaking (French Market)

Deliveroo
Manchester
Workplace: HybridFull timeGBP 29,300+ annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Creativity","Customer service","Phone etiquette"]

You will manage a portfolio of restaurant accounts in the French market from Manchester, driving growth through partnerships, campaigns, and tailored support. The role blends desk-based account management with hybrid-working flexibility after a probation, collaborating with a local SMB team to optimise restaurant performance on Deliveroo’s platform.

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FursaFursa
Deliveroo
Deliveroo
1 year ago

Account Manager - French Speaking (French Market)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

You will manage a portfolio of restaurant accounts in the French market from Manchester, driving growth through partnerships, campaigns, and tailored support. The role blends desk-based account management with hybrid-working flexibility after a probation, collaborating with a local SMB team to optimise restaurant performance on Deliveroo’s platform.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of accounts through desk-based account management model
  • •Support growth of partners through email, phone, online presentations and video calls
  • •Maintain long-term relationships with our partner base, ensuring the best service is provided to so our partners can be successful on our platform
  • •Liaise between your restaurants and our teams to ensure delivery of our solutions according to our partner's needs
  • •Manage accounts to initiate and maintain favourable relationship with partners, coupled with driving positive outcomes for Deliveroo

Pay and Benefits

Salary: GBP 29,300 annually

Key Requirements

  • •Track record in an account management role; strong relationship building skills to produce positive results
  • •You're able to understand a problem and get to the crux of an issue quickly, using data and without over-complicating
  • •You are enthusiastic, with the ability to remove barriers through creativity
  • •You have an excellent phone manner, and experience providing telephone support to customers
  • •You're enthusiastic about technology and keen to learn about all the ways in which our technology can help our partners succeed
  • •Language skills - ability to converse with businesses in French
Experience:Food deliveryTech platform
Skills:CommunicationProblem-solvingCreativityCustomer servicePhone etiquette
Languages:French

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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