DtC Program Manager APAC

Sonova
Singapore
Full timeFunction: Program & Project Management (PMO)Experience: 6+ yearsSkills: ["Stakeholder management","Collaboration","Problem-solving","Communication"]

Drive deployment and performance of Sonova’s direct-to-consumer (DtC) eCommerce capability across Asia Pacific. Serve as the primary Digital Office interface for APAC commercial teams, localizing global standards into executable plans, managing end-to-end market launches, and tracking performance against KPIs such as revenue, conversion, acquisition, and retention. Partner with eCommerce Director, IT, and Digital PMO to manage scope, risks, and adoption across multi-market programs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonova
Sonova
1 day ago

DtC Program Manager APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive deployment and performance of Sonova’s direct-to-consumer (DtC) eCommerce capability across Asia Pacific. Serve as the primary Digital Office interface for APAC commercial teams, localizing global standards into executable plans, managing end-to-end market launches, and tracking performance against KPIs such as revenue, conversion, acquisition, and retention. Partner with eCommerce Director, IT, and Digital PMO to manage scope, risks, and adoption across multi-market programs.
Location: Singapore
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Lead deployment of Sonova’s DtC capability across APAC markets, ensuring global platform standards are localized and activated with commercial discipline.
  • •Manage end-to-end market launch processes across APAC, including readiness assessment, go-live, and performance stabilization; resolve market-specific blockers and hold markets accountable for milestones.
  • •Act as the primary Digital Office interface for APAC regional and country commercial teams on DtC topics, gathering market intelligence and feeding insights back to the eCommerce Director.
  • •Translate APAC market requirements into platform briefs and track delivery against deployment requirements, managing scope changes with IT and the eCommerce Director.
  • •Own APAC eCommerce performance tracking against global KPI frameworks and provide structured updates and risk/escalation inputs to the eCommerce Director and Digital PMO.

Key Requirements

  • •6+ years in eCommerce program management, digital commerce operations, or direct-to-consumer deployment in a multinational organisation.
  • •Demonstrated experience launching and scaling eCommerce in APAC markets with understanding of regional commercial dynamics, consumer behaviour, and platform ecosystems.
  • •Track record managing multi-market deployment programs with accountability for timelines, adoption, and performance outcomes.
  • •Experience engaging and influencing country and regional commercial teams to drive eCommerce execution in market.
  • •Ability to translate market requirements into structured briefs and familiarity with DtC platform delivery and IT interface.
Experience:6+ yearsECommerceDirect-to-consumer
Skills:Stakeholder managementCollaborationProblem-solvingCommunication
Languages:EnglishJapaneseKoreanHindi

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website