Vendor Relations Specialist

NTT
North Carolina
Workplace: RemoteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Stakeholder management","Communication","Relationship building","Organization","Problem-solving"]

Manage vendor relationships to ensure client satisfaction through contract and SLA-aligned service delivery. Negotiate service levels, support contract lifecycle and renewals, and analyze vendor performance against contractual requirements. Serve as the escalation point for vendor disputes, monitor supplier performance, and coordinate vendor audits or improvements. Partner with commercial and contract management teams and contribute to strategic projects addressing cost, quality, and service gaps.

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FursaFursa
NTT
NTT
4 days ago

Vendor Relations Specialist

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage vendor relationships to ensure client satisfaction through contract and SLA-aligned service delivery. Negotiate service levels, support contract lifecycle and renewals, and analyze vendor performance against contractual requirements. Serve as the escalation point for vendor disputes, monitor supplier performance, and coordinate vendor audits or improvements. Partner with commercial and contract management teams and contribute to strategic projects addressing cost, quality, and service gaps.
Location: North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Ensure client satisfaction by participating in delivery of services aligned to SLAs and contractual performance requirements.
  • •Support new or changed business needs by defining requirements for new or updated vendor contracts.
  • •Negotiate and agree service level agreements with vendors and ensure required contracts are signed and aligned with strategy and process.
  • •Analyze vendor performance against contract requirements and provide feedback to stakeholders on delivery performance.
  • •Serve as the escalation point for vendor disputes and monitor service levels to ensure suppliers meet contractual agreements and success targets.

Key Requirements

  • •Bachelor's degree in supply chain management, marketing, business administration, or a related field.
  • •ITIL certification is preferable.
  • •Seasoned demonstrated contract/supplier management experience, preferably in a multi-national environment.
  • •Proven stakeholder engagement experience.
  • •Seasoned demonstrated understanding of contract lifecycle management and expectation management balancing business and financial constraints.
Education:Bachelor's in supply chain management, marketing, business administration, or a related field
Skills:Stakeholder managementCommunicationRelationship buildingOrganizationProblem-solving
Certifications:ITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn