Schadenspezialist Help Point Pfäffikon SZ (m/w/d)

Zurich Insurance
Switzerland
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Teamwork","Resilience","Proactive","Customer focus","Communication","Service orientation","Quality awareness","Results orientation"]

In the Claims Help Point business at Zurich Switzerland, you ensure smooth Help Point operations alongside the vehicle experts team. You act as the first direct contact for customers, independently handle motor vehicle damage reports, initiate immediate measures such as expert assessments, and drive solution finding. You receive claims calls and ensure the in-person Help Point process, maintain close customer relationships, and support other Help Point locations as needed.

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FursaFursa
Zurich Insurance
Zurich Insurance
10 hours ago

Schadenspezialist Help Point Pfäffikon SZ (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

In the Claims Help Point business at Zurich Switzerland, you ensure smooth Help Point operations alongside the vehicle experts team. You act as the first direct contact for customers, independently handle motor vehicle damage reports, initiate immediate measures such as expert assessments, and drive solution finding. You receive claims calls and ensure the in-person Help Point process, maintain close customer relationships, and support other Help Point locations as needed.
Location: Switzerland
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Ensure the Help Point service is delivered smoothly together with the vehicle experts team.
  • •Act as the direct contact for customers and independently process motor vehicle damage cases.
  • •Initiate immediate actions, including arranging expert assessments, and actively drive solution finding.
  • •Take in damage reports by phone and ensure the Help Point process on-site.
  • •Maintain personal customer contact and regular communication with internal and external partners, including supporting other Help Point locations.

Key Requirements

  • •Completed commercial training or an equivalent qualification with several years of commercial work experience, ideally in the insurance industry.
  • •Excellent verbal and written communication skills in German, plus good English language skills.
  • •Flexibility, teamwork, resilience, and a decisive, assertive personality.
  • •Efficient and proactive working style with a strong sense of personal responsibility.
  • •Highly communicative and service-oriented mindset with customer focus, results orientation, and quality awareness.
Skills:TeamworkResilienceProactiveCustomer focusCommunicationService orientationQuality awarenessResults orientation
Languages:GermanEnglish

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn