Customer Success

Anthropic
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Strategic mindset","Cross-functional collaboration","Project management","Change management","Communication"]

Join the India-based Customer Success team as a Customer Success Manager and trusted advisor for Anthropic’s most complex customers. Build strategic partnerships to help enterprise customers adopt and scale Claude capabilities—API, Claude for Enterprise, and Claude Code. Own lifecycle account plans, run Quarterly Business Reviews, monitor usage to drive optimization across consumption and seat-based models, and lead change management to maximize ROI and realized value.

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Anthropic
Anthropic
15 hours ago

Customer Success

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Last checked: 14 hours agoStatus: Live

Job Summary

Join the India-based Customer Success team as a Customer Success Manager and trusted advisor for Anthropic’s most complex customers. Build strategic partnerships to help enterprise customers adopt and scale Claude capabilities—API, Claude for Enterprise, and Claude Code. Own lifecycle account plans, run Quarterly Business Reviews, monitor usage to drive optimization across consumption and seat-based models, and lead change management to maximize ROI and realized value.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusting, strategic relationships with key Indian customer decision makers to identify optimization and expansion opportunities
  • •Become an expert in Anthropic products (API, Claude for Enterprise, Claude Code) to guide customers to the right solutions
  • •Monitor usage patterns and proactively address underutilization to drive full value across consumption-based and seat-based products
  • •Serve as the customer’s thought partner by socializing the product roadmap, driving awareness on new products, and engaging Product PMs as the voice of Indian customers
  • •Own the end-to-end customer experience: develop success plans, run Quarterly Business Reviews, and lead change management to drive end-user adoption

Pay and Benefits

Perks:Paid LeaveParental Leave

Key Requirements

  • •12+ years of experience in customer-facing roles (Customer Success, Consulting, Success Engineer or similar)
  • •Experience driving success across both consumption-based and seat-based business models, including understanding success metrics and expansion levers
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • •Experience explaining and demonstrating technical products to different audiences
  • •Strategic mindset plus strong project management skills across multiple customer relationships
Experience:12+ yearsEnterprise AIAI/MLB2B SaaS
Education:Bachelor's
Skills:Strategic mindsetCross-functional collaborationProject managementChange managementCommunication
Languages:English
Tech Stack:APIAI/MLClaude for EnterpriseClaude CodeAPI integrations

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn