Platform Governance Specialist - TikTok Platform Responsibilities, User Feedback Operations

TikTok
San Jose
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Problem-solving","Critical thinking","Ownership"]

Own end-to-end governance for systemic platform issues by transforming user feedback into structured insights. Lead root-cause analysis, coordinate cross-functional remediation, and track resolution across Trust & Safety platform lines like Video and Live. Optimize business and oncall workflows, and deliver biweekly/quarterly reporting on issue trends and governance progress. Build diagnostic/self-service tools and apply AI/automation to improve governance efficiency and reliability.

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FursaFursa
TikTok
TikTok
1 month ago

Platform Governance Specialist - TikTok Platform Responsibilities, User Feedback Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own end-to-end governance for systemic platform issues by transforming user feedback into structured insights. Lead root-cause analysis, coordinate cross-functional remediation, and track resolution across Trust & Safety platform lines like Video and Live. Optimize business and oncall workflows, and deliver biweekly/quarterly reporting on issue trends and governance progress. Build diagnostic/self-service tools and apply AI/automation to improve governance efficiency and reliability.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end platform issue governance across multiple business lines, from identifying systemic problems in user feedback to resolution tracking.
  • •Drive product and engineering improvements by surfacing recurring pain points and partnering on lasting fixes.
  • •Optimize business and oncall processes by identifying workflow inefficiencies and refining operational processes to enhance resolution quality.
  • •Conduct periodic data analysis and reporting (biweekly/quarterly) quantifying issue trends, governance progress, and optimization outcomes.
  • •Build diagnostic tools and self-service solutions, and apply AI tools and automation to enhance governance efficiency and analytical depth.

Key Requirements

  • •Bachelor's degree or above with 5+ years of relevant experience in platform operations, user operations, product operations, or technical program management.
  • •3+ years of data analysis experience, with strong ability to extract insights from operational data and translate them into prioritized action plans.
  • •Proven track record driving cross-functional projects to completion with engineering, product, and business stakeholders.
  • •Ability to understand technical concepts and communicate effectively with engineering teams on issue diagnosis and solution design.
  • •Proficiency in Chinese and English to collaborate with global partners where Mandarin is a primary working language.
Experience:5+ yearsTrust & SafetyContent ModerationPlatform OperationsInternet/tech companies
Education:Bachelor's
Skills:Stakeholder managementCommunicationProblem-solvingCritical thinkingOwnership
Languages:ChineseEnglish
Tech Stack:Large language modelsAI toolsAutomation

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn