Assistant Vice President, Onboarding and Specialist, Business Banking - Hang Seng Bank (HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Customer service","Communication","Interpersonal skills","Customer centricity","Exception handling"]

Lead end-to-end CDD and customer onboarding for corporate business banking accounts, analyzing information gaps and ensuring sufficient supporting documentation for account opening. Oversee onboarding goals and provide product information to match customer context, while improving customer retention and product penetration. Reengineer onboarding workflows for efficiency and accuracy, and make onboarding decision recommendations with appropriate exception/variance approvals. Ensure execution excellence throughout the process.

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FursaFursa
HSBC
HSBC
1 day ago

Assistant Vice President, Onboarding and Specialist, Business Banking - Hang Seng Bank (HK)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end CDD and customer onboarding for corporate business banking accounts, analyzing information gaps and ensuring sufficient supporting documentation for account opening. Oversee onboarding goals and provide product information to match customer context, while improving customer retention and product penetration. Reengineer onboarding workflows for efficiency and accuracy, and make onboarding decision recommendations with appropriate exception/variance approvals. Ensure execution excellence throughout the process.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Identify CDD requirement gaps by analyzing customer information and supporting documents for account opening completion.
  • •Oversee customer onboarding goals and provide product information aligned to customer context.
  • •Improve product penetration and customer retention while fostering positive customer relationships.
  • •Oversee the end-to-end CDD and onboarding process to ensure execution excellence.
  • •Reengineer the onboarding process flow to improve efficiency and effectiveness, and make onboarding decision recommendations with exception/variance approvals when needed.

Key Requirements

  • •University degree in Business Administration or related disciplines.
  • •Proven work experience providing high-standard customer service.
  • •Knowledge of commercial banking and Know Your Customer (KYC) regulatory requirements for corporate customers.
  • •Passing HKSI Paper 1, 7 and 8.
  • •Experience handling CDD review for corporate customers is preferred.
Experience:Commercial banking
Education:Bachelor's in Business Administration or related disciplines
Skills:Customer serviceCommunicationInterpersonal skillsCustomer centricityException handling
Certifications:HKSI Paper 1HKSI Paper 7HKSI Paper 8Enhanced Competency Framework (ECF)Certified Banker (CB)
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn