Senior Partner Success Manager

Clasp
United States
Workplace: RemoteFull timeUSD 110,000 - 145,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Relationship building","Communication","Problem-solving","Analytical thinking","Strategic execution","Cross-functional collaboration","Adaptability","Resilience"]

Own a portfolio of employer partners and deliver high-impact engagements that translate Clasp’s creative work and talent fulfillment into measurable outcomes. Serve as a trusted advisor by advising on multi-year goals and expansion opportunities, guiding onboarding and scoping, and enabling partner adoption through training and change management. Monitor partner performance metrics, run business reviews, and collaborate cross-functionally across Sales, Implementation, Product, Marketing, and Talent Fulfillment.

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Clasp
Clasp
1 day ago

Senior Partner Success Manager

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Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of employer partners and deliver high-impact engagements that translate Clasp’s creative work and talent fulfillment into measurable outcomes. Serve as a trusted advisor by advising on multi-year goals and expansion opportunities, guiding onboarding and scoping, and enabling partner adoption through training and change management. Monitor partner performance metrics, run business reviews, and collaborate cross-functionally across Sales, Implementation, Product, Marketing, and Talent Fulfillment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver high-energy, compelling partner engagements using storytelling, visuals, and real impact examples.
  • •Advise partners on multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities.
  • •Partner with sales and implementation to streamline onboarding and ensure alignment from pre-sale through steady state.
  • •Guide partners through onboarding, scoping, translating requirements into actionable builds, and provide training and change management support.
  • •Analyze partner metrics and feedback to identify risks and opportunities; lead business reviews and ongoing touch points to enhance satisfaction and expand value.
Travel: Low travel

Pay and Benefits

Salary: USD 110,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kCommuter BenefitsPaid Leave

Key Requirements

  • •Experience in account management, customer success, management consulting, or other client/customer-facing roles.
  • •Proven problem-solving and analytical skills to identify partner challenges, risks, and effective solutions.
  • •Strong relationship-building and communication skills to foster trust, understanding, and alignment across diverse audiences.
  • •Excellent communication and strategic thinking while executing tactically to balance long-term goals with immediate needs.
  • •Ability to work collaboratively across multiple departments to implement cross-functional initiatives.
Skills:Relationship buildingCommunicationProblem-solvingAnalytical thinkingStrategic executionCross-functional collaborationAdaptabilityResilience

Company Brief

Clasp
Provides employer-sponsored education financing and retention-driven recruitment to help employers recruit and retain hard-to-hire talent while reducing student debt; works primarily with healthcare employers and training partners.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: Under USD 50M
Headquarters: Boston, United States
Founded: 2018
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor