Cyera

20 hours ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own complex, escalated technical cases and drive them through investigation, resolution, workarounds, or clean escalation to engineering. Troubleshoot deep product behavior across data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, integrations, and remediation workflows. Reproduce issues, analyze logs/configurations to isolate root cause, maintain disciplined records in support systems, and mentor Tier 1 while improving escalation quality and documentation.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own escalated technical cases from Tier 1 and drive them through investigation, resolution, workaround, or escalation to Tier 3.
•Diagnose and troubleshoot complex product behavior across data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, integrations, and remediation workflows.
•Reproduce customer issues, analyze logs/system behavior, validate configurations, and isolate likely root cause.
•Develop customer-safe workarounds and maintain disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record.
•Prepare high-quality engineering escalations with technical evidence and mentor Tier 1 engineers while improving escalation quality and documentation.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Perks:Paid LeaveHealth InsuranceVisionDentalPaid HolidaysSick TimeLife InsuranceDisability InsuranceOffice Reimbursement

Key Requirements

•Associate degree or equivalent practical experience; bachelor’s degree in a technical field preferred.
•3+ years of experience in technical support, support engineering, escalation support, SaaS support, or cybersecurity support.
•Strong troubleshooting skills to investigate complex issues, reproduce problems, isolate root cause, and document findings through resolution.
•Experience supporting enterprise cloud, SaaS, data security/cybersecurity, data governance, or infrastructure platforms.
•Hands-on experience with ticketing/escalation workflows using Zendesk, Jira, Salesforce, Confluence, and collaboration tools; working knowledge of SQL, APIs, logs, authentication, and permissions.

Experience:3+ yearsSaaSCybersecurityData securityCloud

Education:Associate's

Skills:Customer communicationCustomer ownershipTroubleshootingWritten communicationAutonomous problem-solving

Tech Stack:ZendeskJiraSalesforceConfluenceSlackTeamsSQLAPIsAWSAzureGCPSAMLOAuthSCIMRBACLog analysisSSODLPIAMSIEM

Company Brief

Cyera

Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor

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Cyera

20 hours ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own escalated technical cases from Tier 1 and drive them through investigation, resolution, workaround, or escalation to Tier 3.
•Diagnose and troubleshoot complex product behavior across data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, integrations, and remediation workflows.
•Reproduce customer issues, analyze logs/system behavior, validate configurations, and isolate likely root cause.
•Develop customer-safe workarounds and maintain disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record.
•Prepare high-quality engineering escalations with technical evidence and mentor Tier 1 engineers while improving escalation quality and documentation.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Perks:Paid LeaveHealth InsuranceVisionDentalPaid HolidaysSick TimeLife InsuranceDisability InsuranceOffice Reimbursement

Key Requirements

•Associate degree or equivalent practical experience; bachelor’s degree in a technical field preferred.
•3+ years of experience in technical support, support engineering, escalation support, SaaS support, or cybersecurity support.
•Strong troubleshooting skills to investigate complex issues, reproduce problems, isolate root cause, and document findings through resolution.
•Experience supporting enterprise cloud, SaaS, data security/cybersecurity, data governance, or infrastructure platforms.
•Hands-on experience with ticketing/escalation workflows using Zendesk, Jira, Salesforce, Confluence, and collaboration tools; working knowledge of SQL, APIs, logs, authentication, and permissions.

Experience:3+ yearsSaaSCybersecurityData securityCloud

Education:Associate's

Skills:Customer communicationCustomer ownershipTroubleshootingWritten communicationAutonomous problem-solving

Tech Stack:ZendeskJiraSalesforceConfluenceSlackTeamsSQLAPIsAWSAzureGCPSAMLOAuthSCIMRBACLog analysisSSODLPIAMSIEM

Company Brief

Cyera

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor