Returns Center Operations Manager

AMD
Austin
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Communication","Problem-solving","Cross-functional collaboration","Data-centric mindset","Self-direction"]

Join the global quality returns team to lead repair and returns operations for a growing business. You’ll design and implement repair processes, provide governance and reporting for third-party returns centers, and manage cross-functional returns execution. Partner with internal stakeholders and suppliers to meet quality and output requirements, drive continuous improvement using data and quality metrics, and ensure manufacturing control plans, SPC compliance, audits, and long-term defect reduction projects.

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FursaFursa
AMD
AMD
6 days ago

Returns Center Operations Manager

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live

Job Summary

Join the global quality returns team to lead repair and returns operations for a growing business. You’ll design and implement repair processes, provide governance and reporting for third-party returns centers, and manage cross-functional returns execution. Partner with internal stakeholders and suppliers to meet quality and output requirements, drive continuous improvement using data and quality metrics, and ensure manufacturing control plans, SPC compliance, audits, and long-term defect reduction projects.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee activities performed for AMD at contract manufacturing (CM) service providers to ensure output and quality requirements are met.
  • •Design and implement repair processes and procedures that adhere to internal policies and stakeholder requirements.
  • •Provide oversight and governance of returns center processes and reporting across a cross-functional organization.
  • •Use project management principles and a data-centric approach to prioritize focus areas and drive continuous improvement.
  • •Ensure CM suppliers execute manufacturing control plans, implement quality metrics, drive SPC compliance, and conduct yearly audits and line walks.

Key Requirements

  • •Experienced operations manager with strong analytical and problem-solving skills in repair or manufacturing processes.
  • •Deep understanding of reverse supply chain processes including inventory management, quality, materials management, manufacturing operations, and planning.
  • •Strong project management knowledge applied to small to large projects.
  • •Experience managing and/or onboarding third-party partners and overseeing governance/reporting for returns processes.
  • •Data-centric approach to prioritize focus areas, implement quality metrics, drive continuous improvement, and reduce quality defects (including SPC compliance).
Experience:Reverse supply chainManufacturingOperationsQualitySupply chain
Education:Bachelor's
Skills:CommunicationProblem-solvingCross-functional collaborationData-centric mindsetSelf-direction
Certifications:PMPCPIMCSCPLean Six SigmaISO 9001
Languages:English
Tech Stack:SAPSalesforceRMA

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn