Costumer Service Representative- French

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Empathy","Active listening","Customer service"]

On-site customer service role in Alexandria supporting a telecom client by delivering exceptional customer support, handling inquiries, resolving issues, and maintaining high levels of customer satisfaction. You will interact with customers, provide tailored solutions, and ensure a positive experience through effective communication and professional phone etiquette in a fast-paced environment.

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FursaFursa
Sutherland
Sutherland
4 months ago

Costumer Service Representative- French

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

On-site customer service role in Alexandria supporting a telecom client by delivering exceptional customer support, handling inquiries, resolving issues, and maintaining high levels of customer satisfaction. You will interact with customers, provide tailored solutions, and ensure a positive experience through effective communication and professional phone etiquette in a fast-paced environment.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy on a daily basis.
  • •Provide tailored solutions to meet customer needs in a timely manner.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.
  • •Address inquiries and resolve issues to maintain high customer satisfaction.
  • •Collaborate with team members to deliver consistent support and improve customer journeys.

Key Requirements

  • •Fluency in English is a MUST (B2/C1 level)
  • •Strong skills in Customer Service and Customer Support
  • •Proven ability to enhance Customer Satisfaction and Customer Experience
  • •Problem-solving, active listening, and attention to detail
  • •Experience in a customer-facing role and familiarity with CRM tools (a plus)
Experience:TelecommunicationsCustomer service
Skills:CommunicationProblem-solvingEmpathyActive listeningCustomer service
Languages:EnglishFrench
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor