Puma

11 hours ago

Customer Service Reprensetative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Manage and coordinate all customer service processes for the team sports area, with a focus on the club business. Review and process incoming orders for availability, pricing, and agreed terms, and ensure customer-specific shipping requirements are met with timely, high-quality delivery. Partner with Field Account Managers to improve customer care and retention, and coordinate payment-difficulty cases with Accounting and internal stakeholders.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Independently manage and coordinate customer service processes for the team sports area, focusing on the club business.
•Check and process incoming orders regarding availability, pricing, and agreed conditions.
•Ensure customer-specific shipping requirements and deliver orders on time and with high quality.
•Work closely with Field Account Managers to ensure optimal customer service and sustainable customer retention.
•Coordinate customer concerns related to payment difficulties with Accounting and relevant internal interfaces.

Key Requirements

•Successfully completed commercial training or a comparable qualification.
•Proficiency with common MS Office applications, especially Excel, and an affinity for digital processes and systems.
•Structured, independent, and careful way of working with strong team orientation.
•Negotiation-level German skills and good English skills in spoken and written form.
•High customer orientation, strong communication skills, and enjoyment working with customers and internal stakeholders.

Skills:Structured workingIndependent workTeam orientationCommunicationCustomer focus

Languages:GermanEnglish

Tech Stack:MS OfficeExcel

Company Brief

Puma

Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1948

Website LinkedIn

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Puma

11 hours ago

Customer Service Reprensetative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Independently manage and coordinate customer service processes for the team sports area, focusing on the club business.
•Check and process incoming orders regarding availability, pricing, and agreed conditions.
•Ensure customer-specific shipping requirements and deliver orders on time and with high quality.
•Work closely with Field Account Managers to ensure optimal customer service and sustainable customer retention.
•Coordinate customer concerns related to payment difficulties with Accounting and relevant internal interfaces.

Key Requirements

•Successfully completed commercial training or a comparable qualification.
•Proficiency with common MS Office applications, especially Excel, and an affinity for digital processes and systems.
•Structured, independent, and careful way of working with strong team orientation.
•Negotiation-level German skills and good English skills in spoken and written form.
•High customer orientation, strong communication skills, and enjoyment working with customers and internal stakeholders.

Skills:Structured workingIndependent workTeam orientationCommunicationCustomer focus

Languages:GermanEnglish

Tech Stack:MS OfficeExcel

Company Brief

Puma

Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1948

Website LinkedIn