Service Operations Supervisor

Distro
Texas
Workplace: OnsiteFull timeUSD 26 - 31 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time-management","Attention to detail","Problem-solving"]

Manage assigned client accounts to ensure seamless payroll and service delivery, serving as the primary point of contact. Coordinate user setup and training for web-based payroll and reporting platforms, proactively intervene for at-risk clients to support retention, and liaise with internal operations to resolve escalations. Oversee payroll processing quality, help address payroll and tax notices, and guide Payroll Specialists through coaching, huddles, and performance feedback.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Distro
Distro
2 days ago

Service Operations Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Manage assigned client accounts to ensure seamless payroll and service delivery, serving as the primary point of contact. Coordinate user setup and training for web-based payroll and reporting platforms, proactively intervene for at-risk clients to support retention, and liaise with internal operations to resolve escalations. Oversee payroll processing quality, help address payroll and tax notices, and guide Payroll Specialists through coaching, huddles, and performance feedback.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Act as the primary contact for assigned client groups, coordinating user setup and training for payroll and reporting platforms.
  • •Drive proactive retention for at-risk clients by intervening early and coordinating with internal teams, clients, and consultants.
  • •Liaise between clients and internal operations to ensure service delivery aligns with department SOPs, including escalation and resolution of issues.
  • •Oversee payroll processing quality by reviewing processed payrolls, resolving errors, and monitoring Payroll Specialists’ accuracy.
  • •Manage payroll tax processes and reporting support, including notices, state entries, and guidance on required state and federal reporting.

Pay and Benefits

Salary: USD 26 - 31 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceShort TermLong TermEapHsaFsa

Key Requirements

  • •2+ years of PEO/ASO/HCM or multistate payroll/tax experience (or an equivalent combination of experience, skills, education, and training).
  • •2-4 years of experience in customer service, payroll, HRIS, or a related PEO/ASO/HCM environment.
  • •Previous supervisory experience.
  • •Strong communication and interpersonal skills with the ability to collaborate across teams and build relationships with clients and partners.
  • •Proficiency with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Experience:2-4 years
Education:High School
Skills:CommunicationInterpersonal skillsTime-managementAttention to detailProblem-solving
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointHRISHCMPEOASO

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
Website