Junior Contact Center Specialist

Global Payments
Warsaw
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Relationship building","Positive attitude","Work under pressure","Polite communication"]

Provide friendly customer support for incoming calls and long-term relationships with payment card acceptors. Contact clients by phone and email, answer ongoing questions about company products, and support updates by implementing changes in internal systems. Join eService’s Contact Center team in Poland with comprehensive onboarding training; you’ll work shifts (mornings/evenings), including weekends as needed, and handle requests efficiently under time pressure.

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FursaFursa
Global Payments
Global Payments
1 month ago

Junior Contact Center Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide friendly customer support for incoming calls and long-term relationships with payment card acceptors. Contact clients by phone and email, answer ongoing questions about company products, and support updates by implementing changes in internal systems. Join eService’s Contact Center team in Poland with comprehensive onboarding training; you’ll work shifts (mornings/evenings), including weekends as needed, and handle requests efficiently under time pressure.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle incoming calls and provide friendly customer service to build long-term relationships.
  • •Contact payment card acceptors by phone and email as company clients.
  • •Answer current questions about company products.
  • •Implement changes in internal systems.
  • •Support the Contact Center team within eService’s payments acceptance environment.

Key Requirements

  • •No prior experience required; you’ll be trained through a comprehensive onboarding program.
  • •Ability to build relationships and maintain a positive attitude toward people.
  • •Willingness to work in shifts (morning/evening), including weekends and sometimes holidays.
  • •Ability to work effectively under time pressure.
  • •Active, polite, and enthusiastic approach to customer service.
Skills:Customer focusRelationship buildingPositive attitudeWork under pressurePolite communication

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn