Service Engineer (Shanghai, SH, CN, 200051)

Ingersoll Rand
Shanghai
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Customer focus","Training","Problem-solving","Communication","Reporting"]

Own after-sales service for the assigned region by planning and executing customer service actions, maintaining customer equipment records, and supporting guidance for installation, commissioning, troubleshooting, and follow-up visits. Train customers’ operators and internal/agent service personnel to ensure proper operation and maintenance. Identify retrofit opportunities, support regional sales, report field issues for continuous product quality improvement, and submit required monthly and annual reports.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
2 months ago

Service Engineer (Shanghai, SH, CN, 200051)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own after-sales service for the assigned region by planning and executing customer service actions, maintaining customer equipment records, and supporting guidance for installation, commissioning, troubleshooting, and follow-up visits. Train customers’ operators and internal/agent service personnel to ensure proper operation and maintenance. Identify retrofit opportunities, support regional sales, report field issues for continuous product quality improvement, and submit required monthly and annual reports.
Location: Shanghai
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Plan and coordinate regional customer service action plans.
  • •Maintain regional customer equipment records.
  • •Guide installation, commissioning, troubleshooting, and conduct customer follow-ups.
  • •Train customer operators/maintenance personnel and train regional agent service staff to ensure effective, compliant service.
  • •Identify retrofit improvement opportunities, support regional sales, and report field issues for continuous product quality improvement; submit monthly and annual reports.

Key Requirements

  • •2+ years of customer service experience for rotating equipment products, with prior experience in the pulp & paper industry preferred.
  • •Bachelor’s degree or higher in mechanical engineering or related pulp & paper disciplines.
  • •Good English skills; overseas rotating-equipment service experience is preferred.
  • •Responsible for regional remote/home-office work where service coverage is the Jiangsu & Zhejiang area.
Experience:2+ yearsPulp & paperRotating equipmentAfter-sales serviceIndustrial equipment
Education:Bachelor's in Mechanical, pulp & paper related
Skills:Customer focusTrainingProblem-solvingCommunicationReporting
Languages:English

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn