Bilingual Licensed Customer Service Agent (8am - 5pm CST)

Kin
United States
Workplace: RemoteFull timeUSD 52,000 - 52,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Fast-paced","Empathetic communication","Active listening","Customer-first mindset","Clarifying complex information"]

Serve as a bilingual first-line customer support agent for homeowners, handling high-volume inbound and outbound calls plus chat and email. You’ll answer coverage, payments, cancellations, and policy update questions while creating accurate policy and payment actions in internal systems. Partner with banks and lenders for documentation, educate policyholders on next steps, complete a mandatory 10-week paid training, and continuously improve customer experience.

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FursaFursa
Kin
Kin
16 hours ago

Bilingual Licensed Customer Service Agent (8am - 5pm CST)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a bilingual first-line customer support agent for homeowners, handling high-volume inbound and outbound calls plus chat and email. You’ll answer coverage, payments, cancellations, and policy update questions while creating accurate policy and payment actions in internal systems. Partner with banks and lenders for documentation, educate policyholders on next steps, complete a mandatory 10-week paid training, and continuously improve customer experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle high-volume inbound and outbound customer interactions via phone, chat, and email, providing accurate guidance on policies and coverage questions.
  • •Create, update, and process insurance policies, endorsements, payments, and refunds with accuracy and urgency.
  • •Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions.
  • •Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance.
  • •Navigate multiple internal systems and tools simultaneously to resolve customer inquiries and identify process improvements.

Pay and Benefits

Salary: USD 52,000 annually
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionHsa ContributionsLife InsurancePaid LeaveParental LeavePaid Training

Key Requirements

  • •Active Property & Casualty (P&C) or Personal Lines insurance license (required).
  • •Bilingual (Spanish-speaking) proficiency.
  • •6+ months customer service experience in P&C (specifically, home insurance).
  • •Experience in a high-volume call center/customer support environment handling inbound calls.
  • •Ability to clearly explain policy coverage and billing to customers.
Skills:Fast-pacedEmpathetic communicationActive listeningCustomer-first mindsetClarifying complex information
Licenses:Property & Casualty (P&C) licensePersonal Lines insurance license
Languages:Spanish
Tech Stack:Google Workspace

Company Brief

Kin
Direct-to-consumer digital home insurance provider using property data and a technology platform to price, underwrite, and service homeowners' policies across multiple U.S. states.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Chicago, United States
Founded: 2016
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