Senior Analyst - Accounts and SSI Data

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Negotiation","Influencing","Leadership","Attention to detail"]

Support daily custody and static data operations for new and existing custody accounts on HSBC’s Global Custody System. Act as a primary escalation contact to ensure dispute processes align globally and that controls mitigate operational and reputational risk. Provide customer service aligned to performance level agreements, lead a cohesive team, monitor productivity and quality, and contribute to process improvements and business contingency planning.

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FursaFursa
HSBC
HSBC
4 days ago

Senior Analyst - Accounts and SSI Data

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Last checked: 9 hours agoStatus: Live

Job Summary

Support daily custody and static data operations for new and existing custody accounts on HSBC’s Global Custody System. Act as a primary escalation contact to ensure dispute processes align globally and that controls mitigate operational and reputational risk. Provide customer service aligned to performance level agreements, lead a cohesive team, monitor productivity and quality, and contribute to process improvements and business contingency planning.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide daily operations support to ensure required controls are executed and operational/reputational loss risk is mitigated.
  • •Serve as the primary escalation point for business and clients to ensure dispute processes are aligned globally.
  • •Ensure achievement of performance level agreements through high-quality customer service.
  • •Lead and support a cohesive team by driving people-centric values, monitoring productivity and quality, and keeping work on schedule.
  • •Prepare and update business contingency plans and support process alignment to consistently improve risk mitigation.

Key Requirements

  • •Strong communication skills to converse confidently with senior stakeholders in local offices.
  • •Excellent written and verbal English skills.
  • •Good negotiation and influencing skills.
  • •Experience in custody account static data processing is an added advantage.
  • •Knowledge of securities industry operations and regulatory context, with strong analytical skills and Excel proficiency.
Experience:Custody accountsSecurities industry
Skills:CommunicationNegotiationInfluencingLeadershipAttention to detail
Languages:English
Tech Stack:ExcelGlobal Custody System

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn