Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull time34.96 - 47.39 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Professionalism","Adaptability"]

Greet and support guests at Oaks Melbourne South Yarra Suites from arrival through check-in and check-out, ensuring a smooth experience. Serve as the primary point of contact, handling inquiries and issues with warm, professional communication across in-person, phone, and email. Process reservations and updates using the property management system, provide prompt assistance, and share tailored local recommendations to enhance guest satisfaction.

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Minor International
Minor International
2 days ago

Guest Service Agent

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Greet and support guests at Oaks Melbourne South Yarra Suites from arrival through check-in and check-out, ensuring a smooth experience. Serve as the primary point of contact, handling inquiries and issues with warm, professional communication across in-person, phone, and email. Process reservations and updates using the property management system, provide prompt assistance, and share tailored local recommendations to enhance guest satisfaction.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide warm, friendly reception and ensure smooth, efficient guest check-in while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests and stakeholders across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as a primary point of contact during the guest stay, offering prompt assistance, resolving issues, and providing personalized recommendations.

Pay and Benefits

Salary: 34.96 - 47.39 hourly
Perks:Health InsuranceLearning Budget

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to clearly communicate information across in-person, phone, and email.
  • •Consistently delivers an exceptional service standard with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences by resolving issues efficiently and attentively.
  • •Maintains a polished, professional presentation and can work weekends, public holidays, and varying shifts.
Experience:HospitalityHotelCustomer service
Skills:Customer serviceCommunicationProblem-solvingProfessionalismAdaptability
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn