Robinhood

5 days ago

Staff Product Manager, Platform Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own product strategy and a multi-year roadmap for the Fraud and Account Operations platform, spanning case-management and investigation tooling, AI/ML alert-resolution models, ops readiness for new products/geos, and customer experiences navigating fraud controls. Define system architecture and metrics, drive AI-based automation, reduce customer friction and ticket volume, and partner with engineering, data science, legal, compliance, and Ops leadership to ship scalable platform solutions and strengthen company-wide trust metrics.

Location: Menlo Park, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Set the long-term vision, strategy, and priorities for the platform team supporting Robinhood’s Fraud and Account Operations.
•Own the multi-year roadmap for case-management and investigation tooling to prevent complex fraud vectors and protect customer assets.
•Drive AI-based automation of fraud alert resolution and account lifecycle claims, including leadership metrics tracking.
•Reduce friction and ticket volume for customers affected by fraud controls through messaging, self-serve flows, and policy clarity.
•Architect and implement foundational services, policies, and system controls, partnering across compliance, operations, privacy, engineering, data science, and legal.

Pay and Benefits

Salary: USD 191,000 - 225,000 annually

Equity and Bonus:Equity

Perks:401kHealth InsuranceLife InsuranceDisability InsuranceFertility BenefitsPaid LeaveParental Leave

Key Requirements

•Bachelor’s or Master’s degree, or equivalent practical experience.
•8+ years of product management experience building and shipping internal tools and fraud/risk operations platforms at scale.
•Direct experience shipping AI/ML-based automation and using product analytics to guide critical decisions.
•Ability to synthesize complex, ambiguous problems into clear, executable strategies aligned with business goals.
•Strong technical depth in case management systems, workflow automation platforms, or risk decisioning engines.

Experience:8+ years

Education:Bachelor's

Skills:Problem-solvingStrategy developmentProduct analyticsCommunicationSelf-motivation

Languages:English

Company Brief

Robinhood

Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn

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Robinhood

5 days ago

Staff Product Manager, Platform Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Menlo Park, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Set the long-term vision, strategy, and priorities for the platform team supporting Robinhood’s Fraud and Account Operations.
•Own the multi-year roadmap for case-management and investigation tooling to prevent complex fraud vectors and protect customer assets.
•Drive AI-based automation of fraud alert resolution and account lifecycle claims, including leadership metrics tracking.
•Reduce friction and ticket volume for customers affected by fraud controls through messaging, self-serve flows, and policy clarity.
•Architect and implement foundational services, policies, and system controls, partnering across compliance, operations, privacy, engineering, data science, and legal.

Pay and Benefits

Salary: USD 191,000 - 225,000 annually

Equity and Bonus:Equity

Perks:401kHealth InsuranceLife InsuranceDisability InsuranceFertility BenefitsPaid LeaveParental Leave

Key Requirements

•Bachelor’s or Master’s degree, or equivalent practical experience.
•8+ years of product management experience building and shipping internal tools and fraud/risk operations platforms at scale.
•Direct experience shipping AI/ML-based automation and using product analytics to guide critical decisions.
•Ability to synthesize complex, ambiguous problems into clear, executable strategies aligned with business goals.
•Strong technical depth in case management systems, workflow automation platforms, or risk decisioning engines.

Experience:8+ years

Education:Bachelor's

Skills:Problem-solvingStrategy developmentProduct analyticsCommunicationSelf-motivation

Languages:English

Company Brief

Robinhood

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn