BDC Associate - Fixed Ops - Poway Honda

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 20 - 20 hourlyFunction: Business Development & PartnershipsSkills: ["Communication","Professionalism","Customer service","Organization","Time management"]

Generate and manage service appointments for customers who contact the dealership online. You’ll respond to internet inquiries with prompt, courteous accuracy, enter lead and inquiry details into the CRM, and use lead management tools to track customer interest. The role also includes conducting phone surveys, maintaining customer files, compiling reports and documentation, and learning dealership products, services, inventory, financing, and incentive programs.

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Sonic Automotive
Sonic Automotive
8 hours ago

BDC Associate - Fixed Ops - Poway Honda

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Generate and manage service appointments for customers who contact the dealership online. You’ll respond to internet inquiries with prompt, courteous accuracy, enter lead and inquiry details into the CRM, and use lead management tools to track customer interest. The role also includes conducting phone surveys, maintaining customer files, compiling reports and documentation, and learning dealership products, services, inventory, financing, and incentive programs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter customer inquiry data into the CRM.
  • •Generate services appointments and manage inquiry flow.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Utilize lead management tools and compile required reports, forms, and documentation on time.

Pay and Benefits

Salary: USD 20 hourly
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •Strong verbal and written communication skills.
  • •Ability to respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment and manage time effectively.
Experience:Automotive
Skills:CommunicationProfessionalismCustomer serviceOrganizationTime management
Languages:English
Tech Stack:CRM softwareLead management toolsMS Office Suite

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn