Client Services Specialist (Chinese)

Capital.com
Melbourne
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Client rapport","Problem-solving","Collaboration"]

Support Chinese-speaking clients for a regulated trading platform, acting as a trusted first point of contact. You’ll guide clients through onboarding, KYC verification, and key trading platform features, resolving questions via live chat, email, and phone. In this fast-paced environment, you’ll build client trust through professional, compliant service, stay informed about financial markets, and collaborate across teams to improve the overall client experience.

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FursaFursa
Capital.com
Capital.com
14 hours ago

Client Services Specialist (Chinese)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support Chinese-speaking clients for a regulated trading platform, acting as a trusted first point of contact. You’ll guide clients through onboarding, KYC verification, and key trading platform features, resolving questions via live chat, email, and phone. In this fast-paced environment, you’ll build client trust through professional, compliant service, stay informed about financial markets, and collaborate across teams to improve the overall client experience.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver responsive, high-quality support to clients via live chat, email, and phone, resolving inquiries and issues promptly.
  • •Guide clients through KYC verification to ensure smooth, compliant onboarding.
  • •Walk clients through the trading platform’s key features and tools to help them trade with confidence.
  • •Build lasting client trust and satisfaction through professional support and platform training.
  • •Gather and analyze client feedback and collaborate with other departments to resolve issues efficiently.

Pay and Benefits

Perks:Health InsurancePensionPaid LeaveRemote WorkReferral ProgramVolunteer Days

Key Requirements

  • •Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both languages.
  • •Ability to work rotating shifts on a weekly schedule.
  • •Strong interpersonal skills and a natural ability to build rapport with clients and colleagues.
  • •A solutions-oriented mindset with the ability to listen closely to client and team needs and respond effectively.
  • •Excellent verbal and written communication skills.
Skills:CommunicationInterpersonal skillsClient rapportProblem-solvingCollaboration
Languages:EnglishChinese

Company Brief

Capital.com
Operates an online trading platform offering CFDs, forex, commodities, indices and cryptocurrencies to retail investors and traders, combining market access with educational content, analytics, and AI-driven insights for informed trading decisions.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2016
WebsiteLinkedIn