Intelligence Analyst - SkillBridge

Crowdstrke
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer engagement","Communication","Independent work","Problem-solving","Process improvement"]

Support cyber threat customers by managing the Falcon Intel Recon module and serving as an analytic interface between customers and the broader CrowdStrike intelligence team. Triage and escalate notable findings, guide customers through insights with subject matter expertise, and advocate customer feedback to improve the product. Drive customer satisfaction through ownership of multiple relationships and process improvement initiatives to strengthen renewals.

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Crowdstrke
Crowdstrke
1 day ago

Intelligence Analyst - SkillBridge

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Last checked: 7 hours agoStatus: Live

Job Summary

Support cyber threat customers by managing the Falcon Intel Recon module and serving as an analytic interface between customers and the broader CrowdStrike intelligence team. Triage and escalate notable findings, guide customers through insights with subject matter expertise, and advocate customer feedback to improve the product. Drive customer satisfaction through ownership of multiple relationships and process improvement initiatives to strengthen renewals.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Drive high levels of customer satisfaction and maintain ownership over multiple customer relationships.
  • •Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to customers.
  • •Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise.
  • •Serve as a voice for customers to the Intelligence and Engineering teams to improve the product and convey feedback/feature requests.
  • •Plan and lead process improvement initiatives to enhance overall customer satisfaction.
Travel: Medium travel

Key Requirements

  • •Working knowledge of cyber threat intelligence and intelligence lifecycle (all-source analysis or intelligence collections).
  • •Excellent written and verbal communication skills in English.
  • •Knowledge of cyber threat intelligence terminology, key concepts, and analysis.
  • •Knowledge of dark and deep web ecosystems, including actors, forums, and leak sites.
  • •Adaptable and able to learn new technologies, with a customer service attitude and ability to operate independently.
Experience:CybersecurityThreat intelligenceDark webAll-source intelligenceAI-enabled workflows
Skills:Customer engagementCommunicationIndependent workProblem-solvingProcess improvement
Languages:English
Tech Stack:Falcon Intelligence ReconAI technologiesApplication programming interfaces (API)EmailNetworkingEnterprise security

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn