Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Teamwork","Communication","Adaptability"]

Lead a team of Heavy Equipment Maintenance Technicians at the rental facility in Pine Bluff. Use the company’s proprietary T3 platform to create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues using data across hundreds of equipment models. Coordinate repairs for customer and company-owned rental equipment, handle customer inquiries, and support training, development, and a safe work environment.

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EquipmentShare
EquipmentShare
2 days ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead a team of Heavy Equipment Maintenance Technicians at the rental facility in Pine Bluff. Use the company’s proprietary T3 platform to create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues using data across hundreds of equipment models. Coordinate repairs for customer and company-owned rental equipment, handle customer inquiries, and support training, development, and a safe work environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise Heavy Equipment Maintenance Technicians and service personnel, including coordination of quality performance.
  • •Create, assign, and monitor work orders; track machine service intervals and order parts to diagnose and resolve issues faster using data.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Respond to and resolve customer inquiries, requests, complaints, and communications to ensure customer satisfaction.
  • •Train and develop employees, maintain a safe work environment, and perform other assigned duties as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kCompany MatchPaid LeavePaid HolidaysCompany TruckGym MembershipWellness StipendProfit SharingTool ReimbursementPaid Volunteer

Key Requirements

  • •3+ years of maintenance and service experience in the rental industry or related construction field, with industry knowledge.
  • •Experience in field service, maintenance, and repair, preferably including experience leading maintenance teams.
  • •Strong interpersonal, problem-solving, and teamwork skills, with excellent verbal and written communication.
  • •Adaptability to a fast-paced growing company, including quickly learning and staying current on EquipmentShare products and services.
  • •Valid driver’s license and ability to meet physical and safety-sensitive requirements (including passing a 10-panel drug screen).
Experience:3+ yearsConstructionRental industry
Education:High School in High School diploma
Skills:Interpersonal skillsProblem-solvingTeamworkCommunicationAdaptability
Licenses:Valid driver's license
Tech Stack:T3 platformWork ordersDiagnostic tools

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn