Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 92,307 - 124,886 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Oral and written communication","Assessing and validating requirements","Explaining complex technical information"]

Support enterprise IT operations for U.S. government agencies by ensuring customer-focused service delivery and reliable end-user technology. Manage access and account-related support in Windows and cloud environments, troubleshoot standard desktop hardware/software and peripherals, and help keep system security plans up to date. Work onsite at Chantilly, Virginia (M–F 7:00am–3:00pm), collaborating through requirements, procurement processes, and clear oral and written communication while holding TS/SCI with polygraph clearance.

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General Dynamics
General Dynamics
2 days ago

Customer Service Support Specialist - TS/SCI with Polygraph

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support enterprise IT operations for U.S. government agencies by ensuring customer-focused service delivery and reliable end-user technology. Manage access and account-related support in Windows and cloud environments, troubleshoot standard desktop hardware/software and peripherals, and help keep system security plans up to date. Work onsite at Chantilly, Virginia (M–F 7:00am–3:00pm), collaborating through requirements, procurement processes, and clear oral and written communication while holding TS/SCI with polygraph clearance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

Travel: Low travel

Pay and Benefits

Salary: USD 92,307 - 124,886 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental LeavePaid HolidaysLearning Budget

Key Requirements

  • •Bachelor’s degree in Computer Science/Engineering (or equivalent combination of education, technical certifications/training, or work experience).
  • •3+ years of related experience.
  • •Demonstrated experience with the MS Office suite, Adobe products including Captivate and Connect, and Skype.
  • •Demonstrated experience with a standard operational Windows environment, including desktop hardware, software, peripherals, and web technologies.
  • •Demonstrated experience with requirements management, access/account management, and procurement mechanisms/processes for hardware and software procurement orders.
Experience:3+ yearsEnterprise ITIT hardwareIT help desk
Education:Bachelor's
Skills:Oral and written communicationAssessing and validating requirementsExplaining complex technical information
Tech Stack:Adobe CaptivateAdobe ConnectSkypeMicrosoft OfficeWindowsDesktop hardwareWeb technologiesTabletsCloud

Eligibility

Security Clearance:Top Secret SCI + PolygraphTS/SCI with Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn