Hermes

4 months ago

Customer Relations Center Specialist - Hermès Istanbul

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support the Hermes Istanbul Customer Relations Center (CRC) team by ensuring smooth operations, consistent procedures, and a premium omnichannel customer experience. You’ll participate in onboarding and training, contribute to daily team briefings, monitor KPIs and performance trends, and coordinate with the CX Manager on CRM developments. Proficiency in English and Turkish, and strong organization and communication skills are essential in a fast-paced retail environment.

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for the CRC team on all operational matters (procedures, customer inquiries and discussions, etc.), ensuring smooth and efficient process management.
•Ensure the proper implementation and consistent application of procedures.
•Support the onboarding and integration of new team members through training, day-to-day guidance (mentoring-style support), and by updating training materials.
•Actively participate in daily morning briefings as part of team management, sharing best practices, feedback and contributing to team engagement.
•Identify and report operational support needs to the CX Manager in a timely and structured manner.

Key Requirements

•Fluent in English and Turkish (written and spoken)
•Organised, flexible and reliable; able to work autonomously
•Positive, effective and assertive communication skills
•Strong problem-solving abilities and attention to detail
•Team player with capacity to work under pressure and with office tools

Experience:3+ yearsRetail

Skills:CommunicationProblem-solvingOrganizationTeamworkAutonomy

Languages:EnglishTurkish

Tech Stack:SharePointEpticaQudiniOneTrustPasserelle

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

4 months ago

Customer Relations Center Specialist - Hermès Istanbul

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for the CRC team on all operational matters (procedures, customer inquiries and discussions, etc.), ensuring smooth and efficient process management.
•Ensure the proper implementation and consistent application of procedures.
•Support the onboarding and integration of new team members through training, day-to-day guidance (mentoring-style support), and by updating training materials.
•Actively participate in daily morning briefings as part of team management, sharing best practices, feedback and contributing to team engagement.
•Identify and report operational support needs to the CX Manager in a timely and structured manner.

Key Requirements

•Fluent in English and Turkish (written and spoken)
•Organised, flexible and reliable; able to work autonomously
•Positive, effective and assertive communication skills
•Strong problem-solving abilities and attention to detail
•Team player with capacity to work under pressure and with office tools

Experience:3+ yearsRetail

Skills:CommunicationProblem-solvingOrganizationTeamworkAutonomy

Languages:EnglishTurkish

Tech Stack:SharePointEpticaQudiniOneTrustPasserelle

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn