Operations Executive - Remote

Just Life
Saudi Arabia
Workplace: RemoteFull timeFunction: Business OperationsExperience: 1-3 yearsSkills: ["Analytical rigor","Customer empathy","Problem-solving","Speed"]

Own fulfillment outcomes for the KSA Exclusive Supply & Fulfillment team, driving higher fulfillment rates by closing supply-demand gaps. Monitor utilization, unfulfillment, and quality with accurate reporting so decisions are data-driven. Resolve customer issues with empathy and speed, and proactively run outbound quality-grading calls while improving operational processes. Over 90 days, move from learning tools and CRM to independent gap-closure and handling escalations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Just Life
Just Life
5 days ago

Operations Executive - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own fulfillment outcomes for the KSA Exclusive Supply & Fulfillment team, driving higher fulfillment rates by closing supply-demand gaps. Monitor utilization, unfulfillment, and quality with accurate reporting so decisions are data-driven. Resolve customer issues with empathy and speed, and proactively run outbound quality-grading calls while improving operational processes. Over 90 days, move from learning tools and CRM to independent gap-closure and handling escalations.
Location: Saudi Arabia
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Drive fulfillment rate up by closing supply-demand gaps before they affect bookings.
  • •Maintain healthy utilization and reduce unfulfillment week over week.
  • •Resolve customer issues with empathy and speed to improve satisfaction scores.
  • •Own clean reporting on utilization, unfulfillment, and quality so the team can make decisions with facts.
  • •Run outbound calls to quality-grading standards and contribute to projects that improve the operation.

Pay and Benefits

Perks:Day OffFree Credits

Key Requirements

  • •1–3 years in operations or customer support, ideally in a fast-paced or startup environment.
  • •Fluent Arabic and solid working English to speak with customers daily.
  • •Strong analytical skills, comfortable using Excel/Google Sheets and acting on metrics.
  • •Experience in service industry or an on-demand/marketplace business.
  • •Familiarity with CRM systems and operational tooling.
Experience:1-3 yearsStartup environmentService industryOn-demand
Skills:Analytical rigorCustomer empathyProblem-solvingSpeed
Languages:ArabicEnglish
Tech Stack:ExcelGoogle SheetsCRMOutbound calls

Company Brief

Just Life
Justlife is a UAE-based home services marketplace and super‑app offering cleaning, beauty & wellness, healthcare-at-home, maintenance, laundry and related services across GCC markets.
Industry: Online Marketplaces
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2015
WebsiteLinkedInGlassdoor