Manager, Claims Operations- APD Field/Remote

USAA
Atlanta, Georgia, South Carolina
Workplace: RemoteFull timeUSD 103,450 - 191,970 annuallyFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Customer service","Negotiation","Investigation","Adjudication"]

Lead and manage auto physical damage claims operations employees serving members in the Georgia or South Carolina region. Inspect and review claim file quality, coach teams, drive operational process improvements, and handle escalations with policy-based decisions. Ensure risk management and regulatory compliance, optimize productivity through staffing and training, and serve as a subject matter expert for projects while supporting enterprisewide claims strategies.

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FursaFursa
USAA
USAA
3 days ago

Manager, Claims Operations- APD Field/Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage auto physical damage claims operations employees serving members in the Georgia or South Carolina region. Inspect and review claim file quality, coach teams, drive operational process improvements, and handle escalations with policy-based decisions. Ensure risk management and regulatory compliance, optimize productivity through staffing and training, and serve as a subject matter expert for projects while supporting enterprisewide claims strategies.
Location: Atlanta, Georgia, South Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Manage and be accountable for auto and other claims operations team members serving members and resolving claims.
  • •Inspect and review claim file quality; provide feedback and coaching to employees.
  • •Drive process improvements, operational risk management, and regulatory compliance training and adherence to policies/procedures.
  • •Manage workload volumes, staffing, and training needs; monitor work for consistent execution.
  • •Handle escalations and make appropriate decisions based on policy; hire, develop, and coach employees; support projects as a subject matter expert.
Travel: Medium travel

Pay and Benefits

Salary: USD 103,450 - 191,970 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree OR 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquire and maintain an applicable insurance adjuster license within 6 months of starting in role.
Education:Bachelor's
Skills:LeadershipCustomer serviceNegotiationInvestigationAdjudication
Licenses:Insurance adjuster license
Certifications:I-CAR Platinum class status
Tech Stack:CCC OneTotal Loss evaluation systemsExcelPhoto imagingClaims systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn