Remote Client Succes Specialist

Qureos
United States
Workplace: RemoteFull timeUSD 22.41 - 33.76 hourlyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Relationship building","Problem-solving","Strategic thinking","Organizational skills"]

Own the client experience end to end as the primary contact for a dedicated portfolio. Build trusted relationships by understanding client business goals, onboarding and training users, monitoring health and usage, and resolving issues with timely escalation when needed. Drive long-term satisfaction through regular business reviews and identify growth opportunities via upsell and cross-sell across eAlliance’s AI, RPA, Big Data, IDP, ERP, and BI solutions.

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FursaFursa
Qureos
Qureos
5 days ago

Remote Client Succes Specialist

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Last checked: 25 minutes agoStatus: Live

Job Summary

Own the client experience end to end as the primary contact for a dedicated portfolio. Build trusted relationships by understanding client business goals, onboarding and training users, monitoring health and usage, and resolving issues with timely escalation when needed. Drive long-term satisfaction through regular business reviews and identify growth opportunities via upsell and cross-sell across eAlliance’s AI, RPA, Big Data, IDP, ERP, and BI solutions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for a dedicated portfolio, building and maintaining long-lasting client relationships.
  • •Understand client business objectives and act as a trusted advisor on how solutions help achieve goals.
  • •Manage the client lifecycle, including onboarding, training, proactive support, and contract renewals.
  • •Monitor client health, usage patterns, and satisfaction to identify risks and opportunities for deeper engagement.
  • •Gather client feedback as the voice of the customer and collaborate with technical/product teams to improve services; conduct regular business reviews and support account growth through upsell and cross-sell.

Pay and Benefits

Salary: USD 22.41 - 33.76 hourly

Key Requirements

  • •Proven experience in a Client Success, Account Management, or similar client-facing role in a B2B technology or professional services environment.
  • •Exceptional verbal and written communication skills with the ability to build rapport and explain complex ideas clearly.
  • •Strong technical aptitude and interest in emerging technologies such as AI, RPA, and Big Data.
  • •Excellent problem-solving and strategic thinking to provide effective client solutions.
  • •Experience with ERP or Business Intelligence (BI) platforms is highly desirable; a bachelor’s degree in Business, Communications, Technology, or related fields is preferred but not essential.
Experience:B2B technologyProfessional servicesERPBusiness intelligence
Education:Bachelor's in Business, Communications, Technology (or related field)
Skills:CommunicationRelationship buildingProblem-solvingStrategic thinkingOrganizational skills
Tech Stack:AIAgentic AIGenerative AIIDPRPABig DataERPBIBusiness intelligence

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn