Sales Support Associate II

Tapestry
New York
Workplace: OnsiteFull timeUSD 15 - 21.75Function: SalesSkills: ["Communication","Customer service","Attention to detail","Organizational skills","Multitasking"]

Provide warm, professional customer service at the cash wrap and on the sales floor, operating POS accurately and keeping the area organized. Support the store’s efficiency by receiving and processing shipments, maintaining stock levels, replenishing and executing visual merchandising updates, and handling product discrepancies. Promote add-on products and gift cards, capture customer information where permitted, and follow Loss Prevention and housekeeping guidelines in a fast-paced luxury retail environment.

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Tapestry
Tapestry
4 months ago

Sales Support Associate II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide warm, professional customer service at the cash wrap and on the sales floor, operating POS accurately and keeping the area organized. Support the store’s efficiency by receiving and processing shipments, maintaining stock levels, replenishing and executing visual merchandising updates, and handling product discrepancies. Promote add-on products and gift cards, capture customer information where permitted, and follow Loss Prevention and housekeeping guidelines in a fast-paced luxury retail environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance.
  • •Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
  • •Suggest add-on products, promote gift cards, and capture customer information where permitted.
  • •Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
  • •Manage stock levels, replenish the sales floor, execute visual merchandising updates, and support Loss Prevention and housekeeping standards.

Pay and Benefits

Salary: USD 15 - 21.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ year of previous retail experience (cashier/stock experience, sales), preferably in luxury retail service.
  • •Knowledge of fashion trends and marketplace competition.
  • •Familiarity with cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and the internet.
  • •Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
  • •Strong English language proficiency and the ability to work a flexible schedule (nights, weekends, holidays) plus lifting up to 25 lbs regularly.
Experience:RetailLuxury retailFashion
Skills:CommunicationCustomer serviceAttention to detailOrganizational skillsMultitasking
Languages:English
Tech Stack:POSIPadLaptopMobile POSInternetWalkie talkie

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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