Technical Support Engineer

Midis Group
Amman
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication and influence","Teamwork","Accountability","Customer focus","Problem-solving"]

Provide technical support for virtualization and infrastructure solutions, with deep expertise in SAN environments, backup, and enterprise backup/recovery. Diagnose and troubleshoot client issues, reproduce environments, and validate fixes and workarounds. Act as a liaison between clients, technical pre-sales, sales teams, and product development, communicating feedback and requirements to Engineering and Product Management while ensuring accurate ticketing and escalation.

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FursaFursa
Midis Group
Midis Group
2 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide technical support for virtualization and infrastructure solutions, with deep expertise in SAN environments, backup, and enterprise backup/recovery. Diagnose and troubleshoot client issues, reproduce environments, and validate fixes and workarounds. Act as a liaison between clients, technical pre-sales, sales teams, and product development, communicating feedback and requirements to Engineering and Product Management while ensuring accurate ticketing and escalation.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Implement, install, manage, and support virtualization environments.
  • •Research, diagnose, troubleshoot, and identify solutions to resolve client issues.
  • •Reproduce client environments and test/validate fixes and workarounds.
  • •Act as a liaison between clients, technical pre-sales, sales teams, and the product development team, communicating feedback and feature requirements.
  • •Ensure proper recording/tracking in the ticketing system and follow escalation procedures for unresolved issues; provide timely responses to clients.

Key Requirements

  • •Strong experience in SAN (Storage Area Network) environments, storage systems (IBM, EMC, HP), and storage virtualization technologies.
  • •Strong expertise in virtualization technologies including Red Hat Virtualization, OpenShift, VMware, Hyper-V, and IBM PowerVM.
  • •Very good knowledge of backup software products and enterprise backup and recovery solutions.
  • •Relevant certifications (e.g., Red Hat, VMware, HCI) are highly desirable.
  • •Fluency in English and solid networking concept knowledge with problem-solving ability.
Experience:2-4 yearsVirtualizationSANStorageBackupData recovery
Education:Bachelor's in computer Science or computer Engineering
Skills:Communication and influenceTeamworkAccountabilityCustomer focusProblem-solving
Certifications:Red HatVMwareHCI
Languages:English
Tech Stack:SANStorage Area NetworkStorage virtualizationRed HatRed Hat VirtualizationOpenShiftVMwareHyper-VIBM PowerVMUnixBackup softwareEnterprise backup and recoveryTicketing system

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website