Midis Group

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide technical support for virtualization and infrastructure solutions, with deep expertise in SAN environments, backup, and enterprise backup/recovery. Diagnose and troubleshoot client issues, reproduce environments, and validate fixes and workarounds. Act as a liaison between clients, technical pre-sales, sales teams, and product development, communicating feedback and requirements to Engineering and Product Management while ensuring accurate ticketing and escalation.

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Implement, install, manage, and support virtualization environments.
•Research, diagnose, troubleshoot, and identify solutions to resolve client issues.
•Reproduce client environments and test/validate fixes and workarounds.
•Act as a liaison between clients, technical pre-sales, sales teams, and the product development team, communicating feedback and feature requirements.
•Ensure proper recording/tracking in the ticketing system and follow escalation procedures for unresolved issues; provide timely responses to clients.

Key Requirements

•Strong experience in SAN (Storage Area Network) environments, storage systems (IBM, EMC, HP), and storage virtualization technologies.
•Strong expertise in virtualization technologies including Red Hat Virtualization, OpenShift, VMware, Hyper-V, and IBM PowerVM.
•Very good knowledge of backup software products and enterprise backup and recovery solutions.
•Relevant certifications (e.g., Red Hat, VMware, HCI) are highly desirable.
•Fluency in English and solid networking concept knowledge with problem-solving ability.

Experience:2-4 yearsVirtualizationSANStorageBackupData recovery

Education:Bachelor's in computer Science or computer Engineering

Skills:Communication and influenceTeamworkAccountabilityCustomer focusProblem-solving

Certifications:Red HatVMwareHCI

Languages:English

Tech Stack:SANStorage Area NetworkStorage virtualizationRed HatRed Hat VirtualizationOpenShiftVMwareHyper-VIBM PowerVMUnixBackup softwareEnterprise backup and recoveryTicketing system

Company Brief

Midis Group

Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website

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Midis Group

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Implement, install, manage, and support virtualization environments.
•Research, diagnose, troubleshoot, and identify solutions to resolve client issues.
•Reproduce client environments and test/validate fixes and workarounds.
•Act as a liaison between clients, technical pre-sales, sales teams, and the product development team, communicating feedback and feature requirements.
•Ensure proper recording/tracking in the ticketing system and follow escalation procedures for unresolved issues; provide timely responses to clients.

Key Requirements

•Strong experience in SAN (Storage Area Network) environments, storage systems (IBM, EMC, HP), and storage virtualization technologies.
•Strong expertise in virtualization technologies including Red Hat Virtualization, OpenShift, VMware, Hyper-V, and IBM PowerVM.
•Very good knowledge of backup software products and enterprise backup and recovery solutions.
•Relevant certifications (e.g., Red Hat, VMware, HCI) are highly desirable.
•Fluency in English and solid networking concept knowledge with problem-solving ability.

Experience:2-4 yearsVirtualizationSANStorageBackupData recovery

Education:Bachelor's in computer Science or computer Engineering

Skills:Communication and influenceTeamworkAccountabilityCustomer focusProblem-solving

Certifications:Red HatVMwareHCI

Languages:English

Tech Stack:SANStorage Area NetworkStorage virtualizationRed HatRed Hat VirtualizationOpenShiftVMwareHyper-VIBM PowerVMUnixBackup softwareEnterprise backup and recoveryTicketing system

Company Brief

Midis Group

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website