Mural

3 months ago

Account Manager, Strategic, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 24 minutes agoStatus: Live

Job Summary

Strategic Account Manager for enterprise SaaS clients in EMEA, owning a portfolio of high-value accounts, driving renewals and upsells, and aligning cross-functional teams to deliver measurable ROI. You’ll develop multi-year account plans, influence C-suite executives, and shape GTM processes while collaborating with Success, Product, Marketing, and Sales to deliver a world-class customer experience.

Location: Spain, Ireland, United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.
•Understand each customer’s business goals and proactively identify new ways to drive measurable impact and ROI for Mural.
•Lead strategic planning and success reviews to help customers leverage Mural to achieve transformation and collaboration objectives.
•Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement across the organization.
•Own renewals and expansion opportunities, driving customer retention and revenue growth across accounts.

Key Requirements

•10+ years leading enterprise or strategic accounts within a SaaS organization with measurable business impact
•5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR
•Proven record of driving complex renewals, expansions, and executive alignment at the C-suite level
•Experience working with large, global, matrixed organizations navigating procurement, governance, and change management
•Strategic and analytical mindset with the ability to build multi-year account plans tying customer outcomes to growth targets

Experience:10+ yearsSaaSEnterpriseAccount Management

Skills:CommunicationLeadershipProblem-solvingNegotiationCustomer-centricity

Company Brief

Mural

Provides an AI-powered visual collaboration workspace for teams to run workshops, ideation, and guided visual methods—used by enterprises for remote facilitation, strategy, and design thinking.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 2.7

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mural

3 months ago

Account Manager, Strategic, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 24 minutes agoStatus: Live

Job Summary

Location: Spain, Ireland, United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.
•Understand each customer’s business goals and proactively identify new ways to drive measurable impact and ROI for Mural.
•Lead strategic planning and success reviews to help customers leverage Mural to achieve transformation and collaboration objectives.
•Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement across the organization.
•Own renewals and expansion opportunities, driving customer retention and revenue growth across accounts.

Key Requirements

•10+ years leading enterprise or strategic accounts within a SaaS organization with measurable business impact
•5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR
•Proven record of driving complex renewals, expansions, and executive alignment at the C-suite level
•Experience working with large, global, matrixed organizations navigating procurement, governance, and change management
•Strategic and analytical mindset with the ability to build multi-year account plans tying customer outcomes to growth targets

Experience:10+ yearsSaaSEnterpriseAccount Management

Skills:CommunicationLeadershipProblem-solvingNegotiationCustomer-centricity

Company Brief

Mural

Provides an AI-powered visual collaboration workspace for teams to run workshops, ideation, and guided visual methods—used by enterprises for remote facilitation, strategy, and design thinking.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 2.7

Website LinkedIn Glassdoor