Customer Support Specialist

Alfalaval
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Organization","Time management","Attention to detail","Problem-solving","Stakeholder management"]

Manage the full service order lifecycle in Mexico and Central America—from accepting quotes and creating orders through execution, closure, and invoicing. Ensure orders are accurately entered and monitored in the ERP, review purchase orders against agreed quotes and commercial terms, and coordinate across internal teams to meet service levels. Communicate proactively with customers, identify delays early, resolve escalations, and support accurate billing documentation and customer data records.

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FursaFursa
Alfalaval
Alfalaval
20 hours ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Manage the full service order lifecycle in Mexico and Central America—from accepting quotes and creating orders through execution, closure, and invoicing. Ensure orders are accurately entered and monitored in the ERP, review purchase orders against agreed quotes and commercial terms, and coordinate across internal teams to meet service levels. Communicate proactively with customers, identify delays early, resolve escalations, and support accurate billing documentation and customer data records.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the complete service order cycle from quote acceptance to order closure and invoicing.
  • •Create, process, and monitor service orders in the ERP to ensure accurate data and timely execution.
  • •Review customers' purchase orders and verify alignment with quotes, prices, and agreed commercial terms.
  • •Coordinate with internal teams (Service Engineers, Field Service, Planning, Warehouse, Logistics, Procurement, Finance) to ensure efficient order fulfillment.
  • •Communicate proactively with customers on order status and schedules, monitor progress to prevent delays, and support billing activities and escalated customer cases.

Key Requirements

  • •2-5 years of experience in customer support/service, order management, service coordination, sales support, or similar roles.
  • •Experience managing customer/service orders from intake through delivery, closure, or invoicing.
  • •Experience working with ERP systems.
  • •Knowledge of order management processes and customer service best practices.
  • •Intermediate English and strong organization, attention to detail, and stakeholder communication.
Experience:2-5 yearsCustomer supportOrder managementERP
Education:
Skills:OrganizationTime managementAttention to detailProblem-solvingStakeholder management
Languages:English
Tech Stack:ERP

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn