Client Support Specialist

Qureos
Anywhere
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Attention to detail","Organization","Multitasking"]

Serve as the primary point of contact for clients, handling inquiries and resolving issues across email, live chat, and phone. Assist with questions on products, services, accounts, orders, and billing while troubleshooting routine problems and escalating complex cases. Keep accurate client records in internal systems, follow up to ensure resolutions, and coordinate with internal teams to improve the customer experience. Maintain service standards and handle sensitive information professionally.

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FursaFursa
Qureos
Qureos
3 days ago

Client Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for clients, handling inquiries and resolving issues across email, live chat, and phone. Assist with questions on products, services, accounts, orders, and billing while troubleshooting routine problems and escalating complex cases. Keep accurate client records in internal systems, follow up to ensure resolutions, and coordinate with internal teams to improve the customer experience. Maintain service standards and handle sensitive information professionally.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly to client inquiries via email, live chat, phone, and other approved channels.
  • •Assist clients with questions about products, services, accounts, orders, and billing.
  • •Troubleshoot and resolve routine customer issues to a high service standard.
  • •Escalate complex technical, billing, or service issues to the appropriate department when necessary.
  • •Maintain accurate records of client interactions and follow up to ensure issues are resolved and expectations met.

Key Requirements

  • •High school diploma or equivalent required; additional education is a plus.
  • •Previous experience in customer service, client support, call center operations, account management, or a related field preferred.
  • •Excellent written and verbal communication skills.
  • •Strong problem-solving and critical-thinking abilities with excellent attention to detail and organization.
  • •Ability to multitask, manage competing priorities, and learn new software, products, and processes quickly.
Education:High School
Skills:CommunicationProblem-solvingAttention to detailOrganizationMultitasking
Tech Stack:CRM platformsHelp desk softwareEmailLive chatPhone

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn