NTT

2 months ago

SAP S4 HANA CS-SD Lead

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead SAP S/4HANA transformation workstreams for Customer Service (CS) and Sales & Distribution (SD). Own end-to-end service-to-cash and order-to-cash processes, drive solution design and hands-on configuration, and coordinate integration across multiple SAP modules. Guide fit-to-standard workshops, manage custom code impacts, oversee cutover planning, and support go-live/hypercare while ensuring SAP Activate governance and mentoring CS/SD consultants.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition).
•Own end-to-end Order-to-Cash and Service-to-Cash processes and act as the primary escalation point for CS/SD topics.
•Drive solution design and hands-on configuration for SAP SD (sales orders, pricing, delivery, billing, credit management) and SAP CS (service orders, notifications, contracts, warranties).
•Lead transformation activities including fit-to-standard workshops, custom code (RICEFW) impact assessment, and business partner/customer master data conversion.
•Coordinate integration with MM, WM/EWM, TM, PM, FI/CO, and GTS; lead testing (unit testing, SIT, UAT), cutover planning, and go-live/hypercare support.

Key Requirements

•10–12+ years of SAP experience with hands-on expertise in SAP SD (Order-to-Cash) and SAP CS (Service Management).
•At least 2–3 full-cycle SAP S/4HANA transformation projects delivered in a lead role.
•Strong understanding of service management and sales processes, including S/4HANA SD simplifications and FSCM Credit Management.
•Experience with CS integration with SD, MM, and FI, plus knowledge of S/4HANA Service Management roadmap.
•Proven leadership delivering CS/SD workstreams in large SAP programs with strong stakeholder management.

Skills:Analytical thinkingProblem-solvingStakeholder managementMentoringDocumentation and presentation

Tech Stack:SAP S/4HANASAP SDSAP CSFioriEmbedded analyticsSAP ActivateABAPSAP CPIRICEFWFSCMLeanIXSignavio

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT