IT Support Specialist

Qureos
Miami
Workplace: OnsiteFull timeUSD 25 - 27 hourlyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Analytical skills","Attention to detail","Communication","Interpersonal skills","Customer-focused"]

Serve as the first point of contact for IT issues, providing first-line technical support to on-site and remote employees. Troubleshoot hardware, software, and network problems; install, configure, and maintain systems and peripherals; and manage user accounts. Help onboard new employees, maintain accurate IT asset inventory, and support technology implementations and system upgrades while creating and maintaining IT documentation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 weeks ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as the first point of contact for IT issues, providing first-line technical support to on-site and remote employees. Troubleshoot hardware, software, and network problems; install, configure, and maintain systems and peripherals; and manage user accounts. Help onboard new employees, maintain accurate IT asset inventory, and support technology implementations and system upgrades while creating and maintaining IT documentation.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide first-line technical support to on-site and remote employees, troubleshooting hardware, software, and network issues.
  • •Install, configure, and maintain computer systems, peripherals, and company software.
  • •Diagnose and resolve technical problems and escalate complex issues to senior staff when necessary.
  • •Manage user accounts, including creation, modification, and deletion per company policy.
  • •Maintain IT assets inventory and support setup of new workstations and onboarding; create and maintain IT documentation.

Pay and Benefits

Salary: USD 25 - 27 hourly

Key Requirements

  • •Proven experience in an IT support role or similar technical position.
  • •Strong knowledge of computer hardware, operating systems (Windows/macOS), and office productivity software.
  • •Familiarity with network principles including TCP/IP, DNS, and DHCP.
  • •Excellent problem-solving and analytical skills with strong attention to detail.
  • •Professional certifications such as CompTIA A+ or Microsoft Certified Professional are highly desirable.
Skills:Problem-solvingAnalytical skillsAttention to detailCommunicationInterpersonal skillsCustomer-focused
Certifications:CompTIA A+Microsoft Certified Professional
Tech Stack:WindowsMacOSTCP/IPDNSDHCP

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn