Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Problem-solving","Communication","Integrity","Time management"]

Serve as a primary troubleshooter and trusted advisor in an in-branch setting, resolving complex client service issues and providing distinctive client experiences. Coach tellers to ensure accurate, compliant teller operations, manage day-to-day teller scheduling and cash handling, and follow security, audit, and regulatory procedures. Listen for financial wellness opportunities and transition clients to bankers while supporting product education and referral of sales opportunities.

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FursaFursa
KeyCorp
KeyCorp
1 day ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a primary troubleshooter and trusted advisor in an in-branch setting, resolving complex client service issues and providing distinctive client experiences. Coach tellers to ensure accurate, compliant teller operations, manage day-to-day teller scheduling and cash handling, and follow security, audit, and regulatory procedures. Listen for financial wellness opportunities and transition clients to bankers while supporting product education and referral of sales opportunities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach and ensure efficient, effective, and accurate performance of teller functions in an in-person branch setting.
  • •Act as a resource to identify and resolve more complex client servicing issues.
  • •Listen for financial wellness opportunities and transition clients to a banker; support clients in achieving financial goals using financial wellness tools.
  • •Manage day-to-day teller line duties, including teller scheduling, staffing issues, coaching for operational effectiveness, and oversight of operational standards and compliance.
  • •Follow compliance, audit, and security procedures, balance the cash drawer within guidelines, and support product knowledge updates and teller onboarding/training.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience (required).
  • •3+ years of demonstrated superior client relationship skills (required).
  • •3+ years of experience in cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).
Experience:3+ years
Education:High School
Skills:Client serviceProblem-solvingCommunicationIntegrityTime management
Certifications:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn