Patient Experience Officer (Iraq, IQ)

Lead the patient success function by administering and supporting the patient life cycle to improve profitability, patient satisfaction, and stakeholder experience. Coordinate and oversee guest relations and day-to-day patient operations, ensuring a positive, patient-centered experience across every stage of patient engagement. Engage directly with patients, families, and visitors to enable real-time service recovery, manage bereavement-related support, and partner with internal teams to deliver seamless care and customer loyalty systems.