Technical Support Representative, In-Store

DoorDash US
Phoenix, Boston, Philadelphia
Workplace: HybridFull timeUSD 23.4 - 34.5 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Teamwork","Customer service","Customer relationship"]

Provide frontline technical assistance to hospitality operators worldwide, troubleshoot issues, teach product functionality, and deliver prescriptive platforms setups. Collaborate across email, phone, and chat to resolve problems, document resolutions, and prioritize high-impact issues, while leveraging internal tools to support a 24/7 hospitality-focused support operation.

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DoorDash US
DoorDash US
2 months ago

Technical Support Representative, In-Store

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide frontline technical assistance to hospitality operators worldwide, troubleshoot issues, teach product functionality, and deliver prescriptive platforms setups. Collaborate across email, phone, and chat to resolve problems, document resolutions, and prioritize high-impact issues, while leveraging internal tools to support a 24/7 hospitality-focused support operation.
Location: Phoenix, Boston, Philadelphia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
  • •Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
  • •Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
  • •Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
  • •Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.

Pay and Benefits

Salary: USD 23.4 - 34.5 hourly
Perks:401kParental LeaveHealth InsuranceDentalVisionLife InsuranceWellness Stipend

Key Requirements

  • •1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
  • •Familiarity with Zendesk, Jira, Salesforce, or similar platforms
  • •Strong written and verbal communication skills; ability to build trusted relationships with clients
  • •Ability to juggle multiple tasks in a fast-paced startup environment with strong follow-through
  • •Analytical mindset with problem-solving skills and a technical mindset related to hospitality tech
Experience:1+ yearsHospitalitySaaSB2B
Skills:CommunicationProblem-solvingTeamworkCustomer serviceCustomer relationship
Languages:English
Tech Stack:ZendeskJiraSalesforce

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn