Customer Success Manager, Commercial

G2
Chicago, United States
Workplace: RemoteFull timeUSD 100,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Executive presence","Commercial judgment","Account management","Data fluency","Disciplined planning"]

Own strategic, day-to-day partnerships with larger, complex customers to drive adoption and measurable outcomes from their G2 investment. You’ll build cross-organization relationships, develop account success plans, monitor adoption and renewal risk, lead executive business reviews (EBRs), and translate data into clear recommendations. Partner with Account Management to support retention and expansion, maintain disciplined account operations in Salesforce/CS platforms, and share best practices across the Customer Success organization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
G2
G2
2 days ago

Customer Success Manager, Commercial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own strategic, day-to-day partnerships with larger, complex customers to drive adoption and measurable outcomes from their G2 investment. You’ll build cross-organization relationships, develop account success plans, monitor adoption and renewal risk, lead executive business reviews (EBRs), and translate data into clear recommendations. Partner with Account Management to support retention and expansion, maintain disciplined account operations in Salesforce/CS platforms, and share best practices across the Customer Success organization.
Location: Chicago, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer outcomes and adoption by connecting G2 solutions to measurable goals and leading success planning
  • •Monitor adoption, sentiment, and health signals; forecast renewal health and document mitigation plans
  • •Lead discovery and executive communications, challenge customer strategy when needed, and communicate ROI
  • •Build trusted executive and stakeholder relationships; run EBRs, success planning, and strategic workshops
  • •Maintain account plans and health scores in Salesforce/CS platform and partner with Account Managers on retention and expansion

Pay and Benefits

Salary: USD 100,000 - 115,000 annually

Key Requirements

  • •4+ years in Customer Success, Account Management, or consultative sales in a customer-facing SaaS role
  • •Track record influencing retention, expansion, adoption, or NRR
  • •Experience with executive stakeholders and complex accounts, with strong discovery/presentation/writing skills
  • •Comfort turning data into action; experience leading EBRs or strategic planning sessions
  • •Proficiency with Salesforce, Google Workspace, and CS platforms; experience with AI tools for account research/prep
Experience:4+ yearsSaaSB2BRevOps
Education:Bachelor's
Skills:Executive presenceCommercial judgmentAccount managementData fluencyDisciplined planning
Tech Stack:SalesforceGoogle WorkspaceCS platformAI toolsBuyer IntentPaid mediaContentReview generationHealth scoringRisk scoring

Company Brief

G2
Operates the world’s largest B2B software marketplace that collects and publishes user reviews to help organizations discover, evaluate, and manage software purchases and vendor reputation.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Chicago, United States
Founded: 2012
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor