Delivery Hero

3 weeks ago

Senior Manager, Rider Retention (Strategy & Analytics)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own the global rider reactivation and retention strategy across all Pandora markets (foodpanda, Yemeksepeti, foodora). Lead the rider retention and loyalty platform, manage multi-million dollar incentive budgets, and optimize incentive structures through advanced A/B testing and “Quest” experimentation. Drive deep churn analytics to identify why riders leave and translate insights into preventative actions, while partnering closely with Product, Tech, and local operations.

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Sr. Manager level

Key Responsibilities

•Design, spearhead, and execute rider reactivation campaigns across all Pandora markets.
•Own rider incentive budgets, set retention targets, allocate spend across markets, and align initiatives to profitability goals.
•Lead the global rider retention and loyalty platform as the central business owner, partnering with Product, Tech, and local Ops to build engagement features.
•Design and oversee robust A/B experiments to test incentive structures and continuously optimize “Quest” setups based on data.
•Conduct advanced churn analysis to understand why riders leave and translate insights into preventative strategies to reduce fleet attrition.

Pay and Benefits

Perks:Health InsuranceDentalLearning Budget

Key Requirements

•6+ years of experience in Operations Analytics, Growth, CRM Analytics, or Business Analytics, preferably in the gig economy, mobility, or quick-commerce.
•Deep understanding of gig-worker behavior, incentive modeling, and what drives rider loyalty and engagement.
•Ability to run complex churn analyses, interpret large datasets, and design statistically significant A/B tests.
•SQL/Python skills are a strong plus for analytics and experimentation.
•Experience managing large-scale incentive budgets and driving down acquisition or retention costs.

Experience:6+ yearsGig economyMobilityQuick-commerce

Skills:Strategic executionCross-functional alignmentAnalytical rigorStakeholder management

Languages:English

Tech Stack:SQLPythonA/B testing

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Delivery Hero

3 weeks ago

Senior Manager, Rider Retention (Strategy & Analytics)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Sr. Manager level

Key Responsibilities

•Design, spearhead, and execute rider reactivation campaigns across all Pandora markets.
•Own rider incentive budgets, set retention targets, allocate spend across markets, and align initiatives to profitability goals.
•Lead the global rider retention and loyalty platform as the central business owner, partnering with Product, Tech, and local Ops to build engagement features.
•Design and oversee robust A/B experiments to test incentive structures and continuously optimize “Quest” setups based on data.
•Conduct advanced churn analysis to understand why riders leave and translate insights into preventative strategies to reduce fleet attrition.

Pay and Benefits

Perks:Health InsuranceDentalLearning Budget

Key Requirements

•6+ years of experience in Operations Analytics, Growth, CRM Analytics, or Business Analytics, preferably in the gig economy, mobility, or quick-commerce.
•Deep understanding of gig-worker behavior, incentive modeling, and what drives rider loyalty and engagement.
•Ability to run complex churn analyses, interpret large datasets, and design statistically significant A/B tests.
•SQL/Python skills are a strong plus for analytics and experimentation.
•Experience managing large-scale incentive budgets and driving down acquisition or retention costs.

Experience:6+ yearsGig economyMobilityQuick-commerce

Skills:Strategic executionCross-functional alignmentAnalytical rigorStakeholder management

Languages:English

Tech Stack:SQLPythonA/B testing

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor