Customer Success Manager - GRC (Governance, Risk, and Compliance)

Own the end-to-end customer lifecycle for named accounts, driving adoption of Workiva’s solutions and maximizing ROI in the Workiva platform. Build strong relationships with customer stakeholders and internal teams (Services, Support, Marketing, Sales, Product, and Engineering) to ensure customers are onboarded, trained, and guided through key customer journey milestones. Identify account risks, escalate when needed, track communication and metrics, and support renewal readiness.