IT Support Engineer

BlackStone eIT
Dubai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Customer service","Time management","Documentation"]

Provide first and second-level technical IT support to end users, install and maintain desktops, laptops, and IT equipment, manage user accounts and network services, troubleshoot LAN/WAN/Wi‑Fi/VPN, support virtualization environments (VMware/Hyper‑V), and contribute to security, backup and documentation to ensure stable, secure IT operations for clients.

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FursaFursa
BlackStone eIT
BlackStone eIT
3 months ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first and second-level technical IT support to end users, install and maintain desktops, laptops, and IT equipment, manage user accounts and network services, troubleshoot LAN/WAN/Wi‑Fi/VPN, support virtualization environments (VMware/Hyper‑V), and contribute to security, backup and documentation to ensure stable, secure IT operations for clients.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide first and second-level technical support for end users.
  • •Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
  • •Support Microsoft Windows operating systems and business applications.
  • •Manage user accounts, permissions, email accounts, and access rights.
  • •Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.

Key Requirements

  • •Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
  • •Bachelor's degree in Computer Science, Information Technology, or related field.
  • •Proven experience as an IT Support Engineer or similar role.
  • •Excellent knowledge of computer systems, mobile devices, and other tech products.
  • •Familiarity with remote desktop applications and help desk software.
Experience:3+ years
Education:Bachelor's
Skills:Problem-solvingCommunicationCustomer serviceTime managementDocumentation
Languages:English
Tech Stack:Microsoft 365Azure Active DirectoryWindows ServerHyper-VVMwarePowerShellVPNDNSDHCP

Company Brief

BlackStone eIT
Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.
Industry: Consulting
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